Help

If you have any questions or concerns, our team is standing by seven days a week. E-mail us at hello@kotn.com.

Frequently Asked Questions

What size am I?

Our products fit true to size, but you can find item specific sizing info on each product page (just click “Compare Sizes”). If you have any specific questions, please feel free to reach out and we will do our best to find the right fit for you!

When will I get my order?

Shipping transit times are calculated at checkout, and we ship our orders within two business days. If it’s been longer than that, you can send us a note and we’ll look into it for you.

Once shipped, it depends on where you live, but we’ll send you tracking info that you can follow (as long as you’re within the 38 countries we are able to track shipments to, indicated at checkout). The closer you live to our facility in Toronto, the faster we’ll get them to you.

A quick note on US orders — in order to get your shipments to you as quickly as possible, we first drive them to the border, and then send them with priority USPS. Unfortunately, that means for the day or two while in transit, you won’t receive tracking details – once delivered to USPS, it will only be a few days until your package has arrived.

How much does shipping cost?

Within Canada, shipping on all orders is free.

In the US, shipping is free on orders over $100, and is otherwise a flat rate of either $8 or $14, depending on the weight of the basket. We will calculate this for you and let you know on the cart and checkout page.

If you live in one of the following countries, shipping is free on orders over $150 and is fully tracked: Australia, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom

We also ship to 212 other countries, however we’re only able to track shipments up until it’s arrived in your country. Shipping prices start at $29, and is free on orders over $250.

Do you have a retail store?

We have two stores, one on Queen St. West in Toronto, and another on Mercer St., SoHo, in NYC. You can find more info on our locations page.

Where are your products manufactured?

Everything from the farms to cut and sew happen within a 100km radius in the Nile Delta — just south of Alexandria, Egypt.

Wash and care instructions

Machine washing in cold water and hanging to dry is our preferred way of taking care of your garment – by doing this, you’ll best preserve the lifespan of the garment, and you’ll be leaving less of an impact on the planet.

If you can’t get around throwing your clothes in the dryer, just keep in mind that all natural fibres, without chemical treatment, are prone to shrinkage — ours will shrink between 3-5%.

You can wash the clothes in warm water as well (30°C) if your clothes are really dirty, we just prefer cold water as it saves on electricity.

What is your return/exchange policy?

We guarantee a full refund or exchange anytime within the first 30 days after the package is delivered as long as the product is in new condition. The only caveat: discounted items, socks, and underwear are final sale.

How do I start an exchange/return?

To start a return or exchange, simply e-mail us (hello@kotn.com) with your order number (you can find this on your receipt, or if you’ve signed up for an account, on your profile).

Let us know what items you’re looking to exchange/return (and any items that you’d like your items exchanged for). We’ll reply to you with a shipping label to send the items back — if you’ve kept the original packaging, that works great.

Do you ship internationally?

Yes! Just about everywhere — though shipping options vary by country. Scroll up a few questions to see the costs for each country.

How can I track my order?

Once we receive your order and process it, we send a confirmation, along with a tracking number and link to your email.

Can I return a purchase I made online in-store?

Yes - we’d be happy to process a return in store and will try our best to rectify the problem or help you find the correct fit.