Help

Help

If you have any questions or concerns, our team is standing by seven days a week. E-mail us at hello@kotn.com.

Frequently Asked Questions

What size am I?

Our products fit true to size, but you can find item-specific sizing info on each product page (just click “Compare Sizes”). If you have any specific questions, please feel free to reach out and we will do our best to find the right fit for you!

When will I get my order?

If you place your order before 2pm (EST), it will be shipped out that day—if after 2pm, it will be shipped out the next day.

Please note that PO Box addresses take approximately 2 extra days than listed below.


Time in transit varies based on location:

Canada

Ontario: 1-2 Days Quebec: 1-3 Days Manitoba, Saskatchewan, Alberta, PEI, Nova Scotia: 3-4 Days BC, Newfoundland and Labrador: 4-6 Days Yukon, Northwest Territories, and Nunavut: 6-10 Days

United States

2-7 Business Days

International

5-12 Business Days

How much does shipping cost?

Shipping is free for your first order, and on orders with 2+ items in Canada and the US. Otherwise, we charge a flat rate of $8.

If you live in one of the following countries, shipping is free on orders over $150 and is fully tracked: Australia, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hong Kong, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom. Otherwise, we charge a flat-rate of $40

Do you have a retail store?

We have three stores: 754 Queen St. West in Toronto, 348 Water St. in Vancouver, and 29 Rue Saint Viateur O in Montréal. You can find more info on our locations page.

Where are your products manufactured?

Everything from the farms to cut and sew happen within a 100km radius in the Nile Delta — just south of Alexandria, Egypt.

Wash and care instructions

Machine washing in cold water and hanging to dry is our preferred way of taking care of your garment – by doing this, you’ll best preserve the lifespan of the garment, and you’ll be leaving less of an impact on the planet.

If you can’t get around throwing your clothes in the dryer, just keep in mind that all-natural fibres, without chemical treatment, are prone to shrinkage — ours will shrink between 3-5%.

You can wash the clothes in warm water as well (30°C) if your clothes are really dirty, we just prefer cold water as it saves on electricity.

What is your return/exchange policy?

We guarantee a full refund on all US and Canadian orders anytime within the first 30 days after the package is delivered, as long as the product is in new condition. The only caveat: discounted items, socks, and underwear are final sale. Unfortunately, we’re unable to offer returns on orders outside of North America.

How do I start an exchange/return?

At this time, we do not offer direct exchanges online. The quickest way to exchange your item is to place a new order and return your original purchase for a refund. If you are returning from the US or Canada, we will supply you with a free return shipping label. Please email hello@kotn.com to assist! If your original purchase included a discount or promotion, don’t hesitate to reach out to our customer service team for assistance with your new order.

Do you ship internationally?

Yes! Scroll up a few questions to see the costs for each country. Your order is shipping from Canada, so you may incur duties depending on the destination country, which will be charged on the customer end.

How can I track my order?

Once we receive your order and process it, we send a confirmation, along with a tracking number and link to your email.

Can I return a purchase I made online in-store?

Yes - we’d be happy to process a return in-store and will try our best to rectify the problem or help you find the correct fit.