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Founded in 2015, Kotn sells high-quality, well-designed, and ethically-sourced essentials made from the finest natural fibres. Since launching online in 2015 we’ve maintained rapid growth across our online and offline channels, opening multiple stores across North America and sending packages to over 180 countries. In 2017, we built an elementary school in Egypt for the children of our farmers, and others in their community—since then, we’ve built 10 more. Our mission is to revitalize a struggling industry that’s fraught with the unethical treatment of workers by creating a stronger and more cooperative method for economic and social development. We’re looking for the best of the curious, talented, and passionate to come join us.

Fondé en 2015, Kotn vend des articles essentiels de haute qualité, bien conçus et d'origine éthique, fabriqués à partir des meilleures fibres naturelles. Depuis le lancement en ligne en 2015, nous avons maintenu une croissance rapide à travers nos canaux en ligne et hors ligne, en ouvrant plusieurs magasins en Amérique du Nord et en envoyant des colis dans plus de 180 pays. En 2017, nous avons construit une école primaire en Égypte pour les enfants de nos agriculteurs et d'autres membres de leur communauté - depuis, nous en avons construit 10 autres. Notre mission est de revitaliser une industrie en difficulté qui est confrontée au traitement non éthique des travailleurs en créant une méthode plus forte et plus coopérative pour le développement économique et social. Nous recherchons les meilleurs curieux, talentueux et passionnés pour nous rejoindre.

Brand

Consumer Channels

Creative

At Kotn, we’re changing how things are created and consumed—crafting pieces only from the finest natural fibres, in ways that honour the people who make them and the places they’re made. We built Kotn from the ground up, working hand-in-hand with smallholder cotton farmers and every step of our supply chain to ensure the highest quality of life for those who create our pieces and the highest quality product for you. Now a Certified B Corp voted Best for the World, a portion of every order helps provide accessible education for our farmers' children.

Customer-facing everyday: provide best-in-class customer support to all customers; fielding questions and providing upbeat, customized support

Review ticket responses to meet quality standards and improve current processes where necessary

Maintain alignment with all brand and marketing initiatives, and be up-to-date with new launches, new materials, sizing etc.

Resolve customer requests in a timely manner by going above and beyond to ensure a consistently great experience and satisfactory resolution to all customer interactions

Identify customer needs or desires in order to recommend the appropriate products and drive for sales increasing solutions

Deliver surprise and delight moments to ensure an exceptional experience where possible

Tackle day to day operational tasks, such as processing and facilitating returns/exchanges between customers and fulfillment team

Report on key customer service metrics and share learnings and insights regularly

Coordinate/liaison between customers, fulfillment/warehouse team and in-store sale associates

Demonstrate meticulous attention to detail by ensuring accuracy in all operational tasks, and customer facing programs.

Demonstrates awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities.

Data oriented story teller, enabling curiosity to find innovative solutions to continuously improve business areas.

Self-starter, naturally motivated to seize opportunities and get started without prompting.

1+ year experience within customer service using a ticketing system

Proficient in English, both written and verbal is required

Must be available to work nights and/or weekends to align with Toronto EST working hours (9 AM to 5 PM)

Customer Support Associate

Customer Experience

Digital

Digital Product

At Kotn, we are reimagining how our everyday items are made and purchased, beginning with your wardrobe and setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications, such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends who were fed up with compromising quality, design, sustainability, brand experience, and price.

Are you a hard worker who enjoys a fast-paced and challenging environment? If so, then look no further because Kotn is the place for you. We are looking for a highly motivated Accounting Associate to join our accounting team. You will report directly to the Finance Manager to help scale Kotn's rapidly growing business.

FINANCIAL REPORTING & DATA INTEGRITY (50%)

Work closely with team members to assist with the month-end close

Assist in reconciling account transactions with the general ledger

Support in strengthening and optimizing business processes as they relate to the finance function

Calculate the landed costs for the inbound shipments and management of inventory through our inventory management system

Compare system reports to source data to verify entries

Collaborate with internal departments to gather, analyze, and interpret relevant financial data

Perform day-to-day financial transactions, including verifying, classifying, and recording accounts payable data

Support the AP function from an invoice processing and review perspective

Prepare the journal entries required to record inventory purchases, and monthly reconcile the purchases accounts

Support in reviewing credit card transactions

Manage the AP inbox and submit any invoices to AP for payment

Assist in payment batch preparation into our banking system

Bachelor’s degree in Accounting or Finance

Very good command of English, both spoken & written

Good MS Excel skills and familiarity with Microsoft Office

Ability to manage multiple projects and enjoy a fast-paced learning environment

Willingness to work afternoons/evenings to align with the Head Office (Toronto) working hours

Accounting Specialist

Finance

Growth

Kotn Supply

Marketing

As a Merchandising Assistant, you will play a crucial role in ensuring the smooth operation of the merchandising team through effectively managing product data. This position requires a detail-oriented individual with strong organizational skills, excellent communication abilities, and a passion for the retail industry.

Reporting to the Director, Merchandising & Planning, the Merchandising Assistant will assist in running day-to-day business activities including purchase order management, sales reporting, and collaborating with cross-functional teams to ensure the successful execution of merchandising and financial goals.

Assist in the development and execution of merchandising strategies to maximize sales and profitability.

Ensure product data accuracy in systems, buysheets and PO trackers, maintaining data integrity for all product lifecycle stages.

Create purchase orders and work with Supply Chain partners to track, maintain, and communicate product delivery timelines.

Sales Reporting and Market Research (30%)

Support Buyer in the preparation of weekly, seasonal, and ad-hoc sales reporting as needed to evaluate SKU productivity and guide assortment planning.

Conduct market research, including competitive pricing and trend analysis, to inform merchandising decisions and identify new opportunities.

Marketing and Sales Channel Support (15%)

Support product launches and promotions by coordinating with cross-functional teams to provide product information and ensuring timely delivery of products.

Foster strong relationships with internal teams to align merchandising efforts with broader business goals.

Provide general administrative support including meeting prep, presentation decks, and maintenance of merchandising documents.

Bachelor's degree in business, merchandising, or a related field

Strong analytical and numerical skills, proficiency in retail math

Detail-oriented with excellent organizational and multitasking abilities

Effective communication skills, both written and verbal

Ability to work collaboratively in a team environment and build positive relationships with cross-functional and external partners.

The Merchandising Assistant role is ideal for individuals who are passionate about retail, sustainability, have a keen understanding of market trends, and enjoy contributing to the success of a diverse range of products.

Merchandising Assistant

Merchandising & Planning

Operations

People

Planning & Inventory

Product & Design

At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.

Kotn is looking for a Cashier to provide exceptional customer service while ensuring seamless and efficient transaction processes. As an essential part of the Retail Team, you will work to create a welcoming and engaging shopping experience for all customers. This is an exciting opportunity, integral to the growth and success of Kotn’s Retail Business Vertical.

Customer Service Excellence & Brand Experience (40%)

Greet and engage customers in a friendly and professional manner, reflecting Kotn's values.

Ensure every customer interaction aligns with Kotn Experience Standards, executing the 5 steps: Greet, Identify, Supply, Provide, and Conclude.

Educate customers on Kotn's brand story, values, and sustainability practices to enhance their experience.

Handle customer inquiries and problem-solve customer service opportunities, demonstrating a solution-oriented mindset.

Own the store phone and email, ensuring prompt responses to customer inquiries.

Transaction Management & Loss Prevention (30%)

Handle cash, card, and digital payments accurately, completing transactions efficiently while enforcing best practices for loss prevention at the cash desk.

Balance the cash register at the end of each shift, addressing discrepancies promptly.

Maintain a clean and organized checkout area, including managing packaging supplies.

Store Operations Support & Sales Adaptability (30%)

Drive customer opt-in rates by effectively capturing customer information as a key performance indicator (KPI).

Assist with inventory management by tagging, restocking, and organizing products.

Collaborate with the retail team to meet sales and customer service goals.

Be flexible and adaptable to be zoned as a sales associate during non-peak times and actively engage in selling beyond the cash desk.

Share customer feedback with the team to enhance the in-store experience.

A natural ability to connect with customers and create positive experiences.

Strong ability to educate and engage customers through brand storytelling.

Accuracy and efficiency in handling transactions and balancing cash.

Commitment to maintaining loss prevention standards at the cash desk.

Confidently address customer inquiries and collaborate with the retail team.

Proactively resolve customer service challenges with a solution-oriented mindset.

Thrive in a fast-paced retail environment and adjust to changing priorities seamlessly.

Comfortable transitioning into a sales role during non-peak hours to drive revenue.

Previous experience in retail or customer service is an asset.

Basic math skills and proficiency with point-of-sale (POS) systems.

Ability to stand for extended periods and lift light merchandise as needed.

Availability on weekends (Fri-Sun), holidays, and during special activations.

KOTN Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute to our mission.

KOTN Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities and ensuring equal access to employment opportunities. If you require accommodation during the application or interview process, please notify the hiring manager of the role.

Cash Associate, Ossington

Customer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experience

Work with the Team Lead to build and maintain relationships with customers, neighbours, and our communities through building clientele and hosting brand propelling events/activations

Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level

Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop

Resolve CEOs in a timely manner by going above and beyond to ensure a consistently great experience and a satisfactory resolution to all customer interactions

Source strong candidates that align with Kotn’s values and ethos and execute hiring, onboarding and training of new employees

Support the learning and growth of team by providing feedback and coaching in order to consistently evaluate successes and opportunities and maintain strong team morale

Create a culture of accountability: set standards and implement best practices for the team as to strengthen efficiency, accuracy, and execution within all retail pillars

Communicate and collaborate with direct manager on identifying successes and rectifying opportunities within all retail pillars; demonstrating a commitment to continuous innovation

Meet store sales targets and support profitability through cost and budget monitoring, strategic objective setting, and upholding customer experience standards

Perform managerial and administrative duties, including closing, opening, scheduling, time cards, expense tracking, and sales reporting

Work alongside Team Lead to lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization

Take initiative with ideating new processes to streamline operations and maximize efficiency in order to provide a better omni-channel customer experience

Validate completion of window display installs and takedowns in alignment with corporate Campaign Direction

Hold Team Lead accountable for merchandise presentation and maintenance to represent brand vision and maximize revenue in accordance to visual guidelines

Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment

Consistently validate product performance including successes and opportunities for style placement in order to promote strong sell-through

Monitor product levels and make product requests and recommendations as required to ensure the right product, is in the right place, at the right quantity

Be the face of the brand: maintain authenticity, live and communicate the Kotn values and ethos

Demonstrate awareness by adjusting language and terminology, both written and verbally, for the intended audience to clearly convey ideas and address opportunities

Identify areas for improvement and optimistically acclimate to environments of change whether through the process, industry or organizationally

Foster an environment that supports transparency and cooperation among others with the ability to demonstrate success in getting team members to learn and work together effectively

2+ years experience in a similar management role at a mid-volume, customer-centric retail environment leading a team & holding team members accountable

Exceptional communicator, both verbally and written

Ability to take ownership and accountability

Must have knowledge of Microsoft Excel and Google Suite

Store Manager

Customer-facing every day, provide best-in-class customer service experience to our customers, fielding questions and providing upbeat, customized experience

Promote omni-services provided by Kotn and redirect wholesale opportunities to leadership

Redirect CEOs to leadership in order to support with Kotn customer experience guidelines

Perform day-to-day tasks including opening and closing duties, cleaning, and maintaining the floor throughout the day in order to support in overall store maintenance

Communicate successes and opportunities to management about in-store processes in order to heighten store performance

Support maintenance in daily operations tasks by upholding merchandising section standards

Ensure optimum product level volume is being upheld on the floor by receiving and processing shipments, restocking and communicating with Manager when product levels are low

Optimistically acclimates to environments of change whether through process, industry or organizational

Contributes to an environment that supports transparency and cooperation among others

1+ years experience in a mid-volume, customer-driven retail environment

Easily adaptable to an ever-changing work environment

Sales Associate, Kitsilano

Sales Associate

Être en contact avec la clientèle au quotidien, offrir à nos clients le meilleur service possible, en répondant à leurs questions et en leur offrant une expérience personnalisée et dynamique.

Promouvoir les omni-services offerts par Kotn et rediriger les opportunités de vente en gros vers la direction.

Traiter les opérations de caisse avec efficacité et précision en recueillant le consentement des clients afin de les exploiter pour de futures opportunités de marketing et de finaliser l'expérience en magasin.

Rediriger les PDG vers la direction afin de soutenir les directives de l'expérience client de Kotn.

Effectuer les tâches quotidiennes, notamment l'ouverture et la fermeture, le nettoyage et l'entretien du plancher tout au long de la journée, afin de contribuer à l'entretien général du magasin.

Communiquer à la direction les réussites et les opportunités concernant les processus en magasin afin d'améliorer la performance du magasin.

Soutenir l'entretien des tâches opérationnelles quotidiennes en respectant les normes de la section de marchandisage.

Maintenir la propreté et l'organisation du magasin afin d'offrir un environnement de magasinage sûr et confortable.

S'assurer que le volume optimal de produits est maintenu sur le plancher en réapprovisionnant et en communiquant avec le Directeur de marché lorsque les niveaux de produits sont bas.

Être le visage de la marque : maintenir l'authenticité, vivre et communiquer les valeurs et l'éthique de Kotn.

S'acclimater avec optimisme aux environnements de changement, qu'il s'agisse de processus, d'industrie ou d'organisation.

Contribuer à un environnement qui favorise la transparence et la coopération entre les individus.

Plus d'un an d'expérience dans un environnement de vente au détail à volume moyen, axé sur la clientèle.

Avoir un ensemble diversifié d'intérêts et de compétences

Communicateur exceptionnel, tant à l'oral qu'à l'écrit.

Capacité d'adaptation à un environnement de travail en constante évolution.

Disponibilité à travailler les fins de semaine

Sales Associate, Royal Mount

Work with the Team Leadto build and maintain relationships with customers, neighbours, and our communities through building clientele and hosting brand-propelling events/activations

Work alongside Team Leadto lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization

Hold team and or leads accountable for merchandise presentation and maintenance to represent brand vision and maximize revenue in accordance to visual guidelines

2+ years experience in a similar management role at a mid-volume, customer-centric retail environment

Assistant Store Manager, LES

Sale Associate, Mile End

Kotn is looking for a BOH (back-of-house) Associate to support the efficient operation of our store’s back-end processes. As an essential part of the Retail Operations team, you will ensure all inventory, deliveries, and stockroom activities are handled accurately and efficiently. This is an exciting opportunity, integral to the growth and success of Kotn’s Retail Business.

Handle deliveries and shipments, including scheduling and tracking shipments

Assist with the preparation of inventory audits and regular stock counts

Ensure compliance with health, safety, and cleanliness standards in the stockroom and storage areas

Monitor product quality, report damaged goods, and handle returns or defective products

Receive, unpack, and organize merchandise

Monitor and maintain the stockroom by organizing products and supplies

Ensure timely and accurate restocking of merchandise on the sales floor

Provide the sales team with quick and accurate information regarding stock availability

Ensure products are available for customers when needed

Run product from BOH to FOH to support customer purchases and restocking

Be customer-focused, and prepared to support customer service and sales at all times i.e. operate the cash register, greet customers, support customers in the fitting room, etc.

Provide the sales team with quick and accurate information regarding stock availability 

Execute early morning and late evening store merchandising

Strong ability to manage multiple tasks, organize stock, and meet deadlines efficiently. 

Excellent eye for detail when handling inventory to ensure accuracy in stock management. 

Collaborates well with others to maintain stockroom efficiency and ensure smooth coordination with the sales team.

Ability to identify and resolve inventory discrepancies or stock issues quickly and effectively

Previous experience in a retail or stockroom role (preferred)

Ability to lift and carry heavy boxes, as required by company needs

Basic computer skills for managing inventory systems

Flexible schedule with weekend availability

Clothing Allowance: Kotn team members are given an annual clothing allowance and discount.

KOTN Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodation during the application or interview process, please notify the hiring manager of the role.

Careers

Open Positions

Customer Experience

Customer Support Associate

Finance

Accounting Specialist

Merchandising & Planning

Merchandising Assistant

Retail

Cash Associate, Ossington

Store Manager

Sales Associate, Kitsilano

Sales Associate

Sales Associate, Royal Mount

Assistant Store Manager, LES

Sale Associate, Mile End

Back of House, Shoreditch

Sales Associate, Ossington

Area Manager, Toronto

Sales Associate, Main St.

Sales Associate, Little Burgundy

Sales Associate, Shoreditch

Sales Associate, Ossington

Back of House, Mile End

Team Lead, Shoreditch

Sales Associate, Yorkdale

Supply Chain

Senior Product Development Manager

Production Coordinator

General Applications