Join the Kotn Community! 

Get 10% off your first purchase as a thank you for staying in touch.

15 Pour toi

Obtenez 15 $ de rabais sur votre premier achat en remerciement de rester en contact.

Modal

Founded in 2015, Kotn sells high-quality, well-designed, and ethically-sourced essentials made from the finest natural fibres. Since launching online in 2015 we’ve maintained rapid growth across our online and offline channels, opening multiple stores across North America and sending packages to over 180 countries. In 2017, we built an elementary school in Egypt for the children of our farmers, and others in their community—since then, we’ve built 10 more. Our mission is to revitalize a struggling industry that’s fraught with the unethical treatment of workers by creating a stronger and more cooperative method for economic and social development. We’re looking for the best of the curious, talented, and passionate to come join us.

Fondé en 2015, Kotn vend des articles essentiels de haute qualité, bien conçus et d'origine éthique, fabriqués à partir des meilleures fibres naturelles. Depuis le lancement en ligne en 2015, nous avons maintenu une croissance rapide à travers nos canaux en ligne et hors ligne, en ouvrant plusieurs magasins en Amérique du Nord et en envoyant des colis dans plus de 180 pays. En 2017, nous avons construit une école primaire en Égypte pour les enfants de nos agriculteurs et d'autres membres de leur communauté - depuis, nous en avons construit 10 autres. Notre mission est de revitaliser une industrie en difficulté qui est confrontée au traitement non éthique des travailleurs en créant une méthode plus forte et plus coopérative pour le développement économique et social. Nous recherchons les meilleurs curieux, talentueux et passionnés pour nous rejoindre.

Brand

Consumer Channels

Creative

At Kotn, we’re changing how things are created and consumed—crafting pieces only from the finest natural fibres, in ways that honour the people who make them and the places they’re made. We built Kotn from the ground up, working hand-in-hand with smallholder cotton farmers and every step of our supply chain to ensure the highest quality of life for those who create our pieces and the highest quality product for you. Now a Certified B Corp voted Best for the World, a portion of every order helps provide accessible education for our farmers' children.

Customer-facing everyday: provide best-in-class customer support to all customers; fielding questions and providing upbeat, customized support

Review ticket responses to meet quality standards and improve current processes where necessary

Maintain alignment with all brand and marketing initiatives, and be up-to-date with new launches, new materials, sizing etc.

Resolve customer requests in a timely manner by going above and beyond to ensure a consistently great experience and satisfactory resolution to all customer interactions

Identify customer needs or desires in order to recommend the appropriate products and drive for sales increasing solutions

Deliver surprise and delight moments to ensure an exceptional experience where possible

Tackle day to day operational tasks, such as processing and facilitating returns/exchanges between customers and fulfillment team

Report on key customer service metrics and share learnings and insights regularly

Coordinate/liaison between customers, fulfillment/warehouse team and in-store sale associates

Demonstrate meticulous attention to detail by ensuring accuracy in all operational tasks, and customer facing programs.

Demonstrates awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities.

Data oriented story teller, enabling curiosity to find innovative solutions to continuously improve business areas.

Self-starter, naturally motivated to seize opportunities and get started without prompting.

1+ year experience within customer service using a ticketing system

Proficient in English, both written and verbal is required

Must be available to work nights and/or weekends to align with Toronto EST working hours (9 AM to 5 PM)

Customer Support Associate

Customer Experience

Digital

Digital Product

At Kotn, we are reimagining how our everyday items are made and purchased, beginning with your wardrobe and setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications, such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends who were fed up with compromising quality, design, sustainability, brand experience, and price.

Are you a hard worker who enjoys a fast-paced and challenging environment? If so, then look no further because Kotn is the place for you. We are looking for a highly motivated Accounting Associate to join our accounting team. You will report directly to the Finance Manager to help scale Kotn's rapidly growing business.

FINANCIAL REPORTING & DATA INTEGRITY (50%)

Work closely with team members to assist with the month-end close

Assist in reconciling account transactions with the general ledger

Support in strengthening and optimizing business processes as they relate to the finance function

Calculate the landed costs for the inbound shipments and management of inventory through our inventory management system

Compare system reports to source data to verify entries

Collaborate with internal departments to gather, analyze, and interpret relevant financial data

Perform day-to-day financial transactions, including verifying, classifying, and recording accounts payable data

Support the AP function from an invoice processing and review perspective

Prepare the journal entries required to record inventory purchases, and monthly reconcile the purchases accounts

Support in reviewing credit card transactions

Manage the AP inbox and submit any invoices to AP for payment

Assist in payment batch preparation into our banking system

Bachelor’s degree in Accounting or Finance

Very good command of English, both spoken & written

Good MS Excel skills and familiarity with Microsoft Office

Ability to manage multiple projects and enjoy a fast-paced learning environment

Willingness to work afternoons/evenings to align with the Head Office (Toronto) working hours

Accounting Specialist

Finance

Growth

Kotn Supply

Marketing

Merchandising & Planning

At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by hree best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.

Kotn is looking for a highly analytical, detail-oriented and intellectually curious Operations Coordinator to join our Supply Chain team. The ideal candidate thrives in a fast-paced environment and can multi-task, prioritize effectively, and roll up their sleeves to get the job done. This team member will play a critical role in coordinating, analyzing and reporting on the company’s duty drawbacks, inventory and logistics as we strive toward best-in-class supply chain and working capital management.

Audit supplier commercial paperwork for compliance

Assist freight forwarders and customs brokers with import/export issues related to all shipments

Audit import/export to ensure accuracy of data and eligibility for duty drawback

Assist with creation and maintenance of a Duty Drawback Program to reconcile paperwork and retrieve duty paid on eligible imports

Maintain proper documentation management and file/record-keeping systems to ensure all records are accurate and easily accessible

Coordinate inbound inventory receiving with 3PLs

Maintain the company database of stock keeping units and manage it in all platforms

Work closely with all stakeholders to ensure policies and guidelines are respected throughout the workflow processes

Provide necessary support and resources to departmental and cross-functional staff

Create, improve and maintain an organized system

Follow up with internal and external stakeholders daily to identify and resolve the various issues identified

Support with continuous improvement initiatives as they pertain to logistics and distribution management

Ensure proper company warehouse and supply-chain procedures are followed

Document actions by completing forms, reports, logs, records, and maintaining databases

You have a preference for working with numbers, spreadsheets and systems.

You think logically, communicate clearly, and execute tasks in a structured, systematic manner.

You are very comfortable collaborating with an eclectic workforce including varied backgrounds, diverse cultural orientations, and different mind-sets.

You are capable of adjusting to a fast-paced and dynamic environment (characteristic of a start-up), learning new things quickly and always seeking ways to do things more effectively and efficiently.

Proven work experience as an Operations Coordinator or similar role

Effective communication, including speaking, writing, active listening

Good time management, prioritization and multitasking abilities

High level of analytical and problem-solving skills

Computer-savvy with a working knowledge of logistics/IMS software (ERP)

Solid experience in Microsoft Office Suite

Excellent people skills, and a positive, solutions-focused mindset

Highly organized and able to see tasks through to final completion

Flexible and proactive with regards to day-to-day work

Ability to commute to Egypt office as needed

KOTN Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute to our mission.

KOTN Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities and ensuring equal access to employment opportunities. If you require accommodation during the application or interview process, please notify the hiring manager of the role.

Operations Coordinator

Operations

People

Planning & Inventory

At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.

Kotn is looking for a Senior Technical Manager to follow the technical development process from initial tech pack to production. As an integral part of the Product Design Team, you will be managing your team to execute Kotn garments with the highest quality and fit standards. You must be confident developing men styles as well as women styles and must have a strong experience in pattern making. You must bring at least 10 years of experience in the technical fit of branded apparel product. This is an exciting opportunity; integral to the growth and success of Kotn.

Technical Fit, Garment Construction and Quality 75%

Develop detailed initial technical packs, translating direction from design to TP measurements for the best 1st sample result.

Attend fittings for your categories, translate design direction, while maintaining Kotn fit consistency.

Provide garment construction proposals to cross functional teams to ensure best production outcome for your categories.

Communicate concise and clear comments, accuracy in measurements and garment adjustments to suppliers. Effectively reduce number to samples needed to achieve best fits.

Complete fit comments on a timely basis, support your team members in their categories when needed.

Pattern making along with comments for your styles that require more intricate fit correction.

Carefully review PP samples, seeking cross functional leadership alignment on final fits of key styles before production start.

Ensure quality garment construction from initial sample to production, review top sample and production samples for your categories.

Perform QC checks and review reports as required, firm knowledge of 3rd party QC reporting and asset.

Manage technical team workload during busy times, and ensure production samples are fit and commented on, on a timely basis to adhere to production start dates.

Coach and mentor team members, cultivate a team of curious learning for improvement.

Ensure the team has clear organization and maintenance of all fit samples.

Support Sourcing and Production execution - vendor communication where needed.

Collaborating to Improve overall product creation process.

Input and participation in new system implementation.

Competitive Research and Brand Fit Development 10%

Develop brand fit standards and grades - ensure market competitive relevance as set by the leadership team.

Ensure fit consistency across all categories and genders

Seasonal review of fit standards incorporating feedback from sales channels, merchandising and design.

10+ years of technical apparel development and fit experience.

Strong attention to detail, effective time management and multitasking skills.

A keen eye for apparel construction and garment proportion.

Management and coaching skills, timely comment managing of your team and mentorship.

Ability to work in a professional, fast-paced environment and be willing to deal with shifting priorities.

Self-starter, driven by enhancing the quality and craftsmanship of each product.

Strong communication skills and ability to successfully work in a collaboration with Designers & Supply Chain.

Enthusiastic, can-do approach - No task too small attitude, willing to wear multiple hats in small team environment.

Passionate about the future of fashion and manufacturing, with a strong understanding of the ethical fashion landscape.

Bachelor’s Degree or Equivalent in Fashion Design and Patternmaking

Proficient in Illustrator, Excel, Google Documents and File Management

Senior Technical Manager

Product & Design

Customer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experience

Work with the Community Lead to build and maintain relationships with customers, neighbours, and our communities through building clientele and hosting brand propelling events/activations

Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level

Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop

Resolve CEOs in a timely manner by going above and beyond to ensure a consistently great experience and a satisfactory resolution to all customer interactions

Source strong candidates that align with Kotn’s values and ethos and execute hiring, onboarding and training of new employees

Support the learning and growth of team by providing feedback and coaching in order to consistently evaluate successes and opportunities and maintain strong team morale

Create a culture of accountability: set standards and implement best practices for the team as to strengthen efficiency, accuracy, and execution within all retail pillars

Communicate and collaborate with direct manager on identifying successes and rectifying opportunities within all retail pillars; demonstrating a commitment to continuous innovation


Meet store sales targets and support profitability through cost and budget monitoring, strategic objective setting, and upholding customer experience standards

Perform managerial and administrative duties, including closing, opening, scheduling, time cards, expense tracking, and sales reporting

Work alongside Operations Lead to lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization

Take initiative with ideating new processes to streamline operations and maximize efficiency in order to provide a better omni-channel customer experience


Validate completion of window display installs and takedowns in alignment with corporate Campaign Direction

Hold Operations Lead accountable for merchandise presentation and maintenance to represent brand vision and maximize revenue in accordance to visual guidelines

Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment

Consistently validate product performance including successes and opportunities for style placement in order to promote strong sell-through

Monitor product levels and make product requests and recommendations as required to ensure the right product, is in the right place, at the right quantity

Be the face of the brand: maintain authenticity, live and communicate the Kotn values and ethos


Demonstrate awareness by adjusting language and terminology, both written and verbally, for the intended audience to clearly convey ideas and address opportunities


Identify areas for improvement and optimistically acclimate to environments of change whether through the process, industry or organizationally


Foster an environment that supports transparency and cooperation among others with the ability to demonstrate success in getting team members to learn and work together effectively

2+ years experience in a similar management role at a mid-volume, customer-centric retail environment leading a team & holding team members accountable

Exceptional communicator, both verbally and written

Ability to take ownership and accountability

Must have knowledge of Microsoft Excel and Google Suite

Store Manager, Toronto Flagship

Customer-facing every day, provide best-in-class customer service experience to our customers, fielding questions and providing upbeat, customized experience

Promote omni-services provided by Kotn and redirect wholesale opportunities to leadership

Redirect CEOs to leadership in order to support with Kotn customer experience guidelines

Perform day-to-day tasks including opening and closing duties, cleaning, and maintaining the floor throughout the day in order to support in overall store maintenance

Communicate successes and opportunities to management about in-store processes in order to heighten store performance

Support maintenance in daily operations tasks by upholding merchandising section standards

Ensure optimum product level volume is being upheld on the floor by restocking and communicating with Market Manager when product levels are low

Be the face of the brand: maintains authenticity, live and communicate the Kotn values and ethos

Optimistically acclimates to environments of change whether through process, industry or organizational

Contributes to an environment that supports transparency and cooperation among others

1+ years experience in a mid-volume, customer-driven retail environment

Easily adaptable to an ever-changing work environment

Sales Associate, Kitsilano

Sales Associate

Collaborate with Market Manager and Community Lead on coordination of events and activations, taking ownership of product operations and merchandising setup

Leverage reporting to provide value in merchandising and store changes, driving positive sales

Resolving CEO’s in a timely manner in line with Kotn customer experience guidelines

Perform managerial duties including closing, opening and standing in for Market Manager when needed

Lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization

Take initiative with ideating new processes to streamline operations and collaborate with Market Manager to provide a better omnichannel customer experience

Supervise professional inventory counts as required

Lead execution of window installs and takedowns in alignment with corporate Campaign Direction

Take ownership of merchandise presentation and maintenance to represent the brand vision and maximize revenue in accordance to visual guidelines

Ensure optimum product level volume is being upheld on the floor by restocking and communicating with the Market Manager when product levels are low

Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities

1-2 years experience in a leadership role at a mid-volume, customer-driven retail environment

Previous experience in operations and merchandise is a must

Must have basic knowledge of Microsoft Excel

Team Lead, Yorkdale

Meet sales targets and set market’s KPIs in support of business and financial objectives; reporting on each weekly, monthly, quarterly, and annually to consistently evaluate profitability and strategies for success

Perform managerial and administrative duties to maintain accurate financial reporting and evaluate store margins; from people operations, and expense tracking to overall profitability

Leverage other teams including Inventory, Buying and Marketing as needed to support proactive profit-driving initiatives to deliver on financial goals

Develop a deep understanding of customer preferences across the store markets to create strategic initiatives for propelling community-centricity

Monitor the competitive landscape of markets and strategically develop consumer initiatives to drive innovation, remain culturally relevant, and proactively address potential threats

Work with Associate Market Managers and Community Leads to validate seamless execution of experience standards in-store; constantly prioritizing customer experience and building our community network of loyal customers

Support Associate Market Manager in resolving CEOs promptly by going above and beyond to ensure a consistently great experience and a satisfactory resolution to all customer interactions

Communicate upcoming product launch dates, collection PK and marketing initiatives to Retail teams to streamline delivery method of information, for effective planning and implementation across all doors

Source strong candidates that align with Kotn’s values and ethos and execute recruiting, hiring, onboarding and training of new team members

Develop Associate Market Managers, Operations Leads and Community Leads by providing feedback and coaching to evaluate successes, opportunities, and pathways for growth consistently

Work directly with Associate Market Managers to identify store opportunities as well as performance gaps among team members to create action plans for success and maintain strong team morale

Create a culture of accountability: set standards and implement best practices for the team to strengthen efficiency, accuracy, and execution within all retail pillars

Provide coaching, feedback, and manage performance of direct reports at all locations within your location/market

Manage planning and operations of day-to-day activities within stores to ensure the right team members are focused on the right objectives at the right time

Work alongside Associate Market Managers and Operations Leads to succeed in effective inventory management processes and problem-solve inventory opportunities

Take initiative with ideating new processes to streamline operations and maximize efficiency to provide a better omni-channel customer experience

Identify operational opportunities and connect with relevant teams to improve processes and evaluate efficient solutions

Maintain and evaluate physical store standards to propel our brand and uphold quality, presentation, and safety

Hold Associate Market Managers and Operations Leads accountable for visual presentation and merchandising execution to maximize revenue and drive brand interest

Careers

Open Positions

Customer Experience

Customer Support Associate

Finance

Accounting Specialist

Operations

Operations Coordinator

Product & Design

Senior Technical Manager

Retail

Store Manager, Toronto Flagship

Sales Associate, Kitsilano

Sales Associate

Team Lead, Yorkdale

Area Manager, New York

Assistant Store Manager, LES

Back of House, Yorkdale

Sales Associate, Ossington

Sales Associate, Main St.

Store Manager, Yorkdale

Sales Associate, Ossington

Sales Associate, Yorkdale

Supply Chain

Product Developer

Production Coordinator

General Applications