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Founded in 2015, Kotn sells high-quality, well-designed, and ethically-sourced essentials made from the finest natural fibres. Since launching online in 2015 we’ve maintained rapid growth across our online and offline channels, opening multiple stores across North America and sending packages to over 180 countries. In 2017, we built an elementary school in Egypt for the children of our farmers, and others in their community—since then, we’ve built 10 more. Our mission is to revitalize a struggling industry that’s fraught with the unethical treatment of workers by creating a stronger and more cooperative method for economic and social development. We’re looking for the best of the curious, talented, and passionate to come join us.

Fondé en 2015, Kotn vend des articles essentiels de haute qualité, bien conçus et d'origine éthique, fabriqués à partir des meilleures fibres naturelles. Depuis le lancement en ligne en 2015, nous avons maintenu une croissance rapide à travers nos canaux en ligne et hors ligne, en ouvrant plusieurs magasins en Amérique du Nord et en envoyant des colis dans plus de 180 pays. En 2017, nous avons construit une école primaire en Égypte pour les enfants de nos agriculteurs et d'autres membres de leur communauté - depuis, nous en avons construit 10 autres. Notre mission est de revitaliser une industrie en difficulté qui est confrontée au traitement non éthique des travailleurs en créant une méthode plus forte et plus coopérative pour le développement économique et social. Nous recherchons les meilleurs curieux, talentueux et passionnés pour nous rejoindre.

Brand

Consumer Channels

Creative

At Kotn, we’re changing how things are created and consumed—crafting pieces only from the finest natural fibres, in ways that honour the people who make them and the places they’re made. We built Kotn from the ground up, working hand-in-hand with smallholder cotton farmers and every step of our supply chain to ensure the highest quality of life for those who create our pieces and the highest quality product for you. Now a Certified B Corp voted Best for the World, a portion of every order helps provide accessible education for our farmers' children.

Customer-facing everyday: provide best-in-class customer support to all customers; fielding questions and providing upbeat, customized support

Review ticket responses to meet quality standards and improve current processes where necessary

Maintain alignment with all brand and marketing initiatives, and be up-to-date with new launches, new materials, sizing etc.

Resolve customer requests in a timely manner by going above and beyond to ensure a consistently great experience and satisfactory resolution to all customer interactions

Identify customer needs or desires in order to recommend the appropriate products and drive for sales increasing solutions

Deliver surprise and delight moments to ensure an exceptional experience where possible

Tackle day to day operational tasks, such as processing and facilitating returns/exchanges between customers and fulfillment team

Report on key customer service metrics and share learnings and insights regularly

Coordinate/liaison between customers, fulfillment/warehouse team and in-store sale associates

Demonstrate meticulous attention to detail by ensuring accuracy in all operational tasks, and customer facing programs.

Demonstrates awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities.

Data oriented story teller, enabling curiosity to find innovative solutions to continuously improve business areas.

Self-starter, naturally motivated to seize opportunities and get started without prompting.

1+ year experience within customer service using a ticketing system

Proficient in English, both written and verbal is required

Must be available to work nights and/or weekends to align with Toronto EST working hours (9 AM to 5 PM)

Customer Support Associate

Customer Experience

Digital

Digital Product

At Kotn, we are reimagining how our everyday items are made and purchased, beginning with your wardrobe and setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications, such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends who were fed up with compromising quality, design, sustainability, brand experience, and price.

Are you a hard worker who enjoys a fast-paced and challenging environment? If so, then look no further because Kotn is the place for you. We are looking for a highly motivated Accounting Associate to join our accounting team. You will report directly to the Finance Manager to help scale Kotn's rapidly growing business.

FINANCIAL REPORTING & DATA INTEGRITY (50%)

Work closely with team members to assist with the month-end close

Assist in reconciling account transactions with the general ledger

Support in strengthening and optimizing business processes as they relate to the finance function

Calculate the landed costs for the inbound shipments and management of inventory through our inventory management system

Compare system reports to source data to verify entries

Collaborate with internal departments to gather, analyze, and interpret relevant financial data

Perform day-to-day financial transactions, including verifying, classifying, and recording accounts payable data

Support the AP function from an invoice processing and review perspective

Prepare the journal entries required to record inventory purchases, and monthly reconcile the purchases accounts

Support in reviewing credit card transactions

Manage the AP inbox and submit any invoices to AP for payment

Assist in payment batch preparation into our banking system

Bachelor’s degree in Accounting or Finance

Very good command of English, both spoken & written

Good MS Excel skills and familiarity with Microsoft Office

Ability to manage multiple projects and enjoy a fast-paced learning environment

Willingness to work afternoons/evenings to align with the Head Office (Toronto) working hours

Accounting Specialist

Finance

Kotn is seeking a Growth Marketing Manager to support company objectives and deliver high growth across our performance channels. This role will be critical to the success of Kotn’s expansion plans as we scale existing channels, adopt emerging channels and focus on global expansion. The ideal candidate is a strategic thinker, data driven operator, and has a proven track record of driving customer acquisition and engagement. You will work closely with the Director of Marketing to uncover growth opportunities, and will be responsible for analyzing cohorts, improving LTV, and executing strategic plans to acquire and retain customers as efficiently as possible alongside the Growth Specialist.

Lead the Growth team through implementation of strategic direction for paid performance initiatives, optimizing our existing channel mix (Meta, Google, Affiliates) across all areas, including creative messaging to daily spend targets, to achieve sales targets and manage efficiency

Manage external agencies to ensure provided goals are met and optimize towards maximum
revenue

Manage customer lifestyle along with relevant channels through segmentation, personalization, and automation to maximize conversion, customer retention, and LTV

Ideate and present business cases to Executive Leadership for emerging channels in partnership with the Director of Marketing, ensuring profitability through analysis, modeling, and scaling

Partner with the leadership team to align on optimal product mix to push product marketing strategies, along with amplifying larger brand initiatives that expand reach and brand health

Collaborate with the creative team and external agencies to produce digital channel assets

Brainstorm, plan and launch experiments on a rolling basis, working cross functionally to measure success and share insights


Deliver weekly, monthly and ad hoc reporting in collaboration with Ecommerce, Retail and Marketing teams to track performance against core growth KPIs and ensure data accuracy

Develop performance models to predict growth and inform targets across the Consumer Channels division

Report to the Executive team on wins, opportunities, and insights we discover – sharing key takeaways with the larger team

Assist the Director of Marketing in regular forecasting and budgeting cycles


Utilizes deep understanding of data and patterns to enhance decision making; builds credibility by fostering a data-driven culture, leveraging strategic insights, and ensuring integrity and security of data through effective management and ethical practices



Demonstrates awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities



Identifies areas for improvement and optimistically acclimates to environments of change, whether through process, industry, or organizational

Bachelor’s degree in a related field such as Business, Marketing, Data Science, or Economics

3+ years experience in Growth Marketing or a relevant role

Strong analytical skills and fluency in excel/google sheets

Flexibility, proactiveness and initiative

Ability to work in a fast-paced, ever-evolving environment

Experience in managing and executing multiple initiatives and campaigns simultaneously

Hyper-organized with a strong attention to detail

Alignment with the company’s ethos considered a requirement for this role

Growth Marketing Manager

Growth

At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.

Kotn is seeking an Account Coordinator to join the Kotn Supply team. Reporting to the Accounts Director, you will play a crucial role in owning sales cycles from prospecting to deal closure.

Serve as the first point of contact for inbound leads, qualifying them and addressing inquiries related to Kotn Supply’s catalog and ordering process

Build and nurture relationships with prospects to drive interest and conversion

Handle daily sales duties, including creating client profiles on all relevant platforms, creating estimates, sending sales orders to clients for approval, and updating client changes as needed

Support the Senior Account Manager with large-scale custom projects

Opportunity to create and execute lead generation strategies

Develop a project tracker as a department-wide resource for monitoring project statuses and update it regularly

Reserve inventory for clients as deals progress

Monitor inventory levels to ensure adequate stock and proactively collaborate with the Merchandising & Planning team to fill stock gaps

Confirm production timelines with internal and external stakeholders including the Supply Chain team, third party vendors, and decorators

Work with the Logistics team to ensure timely project delivery

Maintain pipeline figures and, together with Account Managers, compile and present business reports to leadership on a weekly basis

Strong organizational skills to ensure all projects are treated with best-in-class attention and prevent negligence.

Excellent communication skills for cross-functional collaboration.

Ability to multitask and prioritize effectively based on urgency and importance of tasks.

Commitment to ethical practices and Kotn’s core values.

1+ years experience in sales or 3+ years experience in customer service

Located in Toronto, Ontario for a hybrid working model

Account Coordinator, Kotn Supply

Kotn Supply

Marketing

Merchandising & Planning

Kotn is looking for a highly analytical, detail-oriented, and intellectually curious Operations Coordinator to join our Supply Chain Team. As an essential part of the Logistics & Inventory Team, you will work to coordinate, analyze, and report on the company’s duty drawbacks, inventory, and logistics as we strive toward best-in-class supply chain and working capital management. This is an exciting opportunity, integral to the growth and success of the Kotn Supply Chain.

Audit supplier commercial paperwork for compliance.

Audit import/export to ensure accuracy of data and eligibility for duty drawback.

Assist with creation and maintenance of a Duty Drawback Program to reconcile paperwork and retrieve duty paid on eligible imports.

Logistics and Inventory Coordination (25%)

Assist freight forwarders and customs brokers with import/export issues related to all shipments.

Coordinate inbound inventory receiving with 3PLs.

Maintain the company database of stock-keeping units and manage it on all platforms. 

Maintain proper documentation management and file/record-keeping systems to ensure all records are accurate and easily accessible.

Document actions by completing forms, reports, logs, records, and maintaining databases. 

Work closely with all stakeholders to ensure policies and guidelines are respected throughout the workflow processes.

Provide necessary support and resources to departmental and cross-functional staff.

Follow up with internal and external stakeholders daily to identify and resolve various issues.

Support continuous improvement initiatives as they pertain to logistics and distribution management.

Ensure proper company warehouse and supply-chain procedures are followed.

Create, improve, and maintain an organized system.

You have a preference for working with numbers, spreadsheets and systems.

You think logically, communicate clearly, and execute tasks in a structured, systematic manner

You are very comfortable collaborating with an eclectic workforce including varied backgrounds, diverse cultural orientations, and different mind-sets.

You are capable of adjusting to a fast-paced and dynamic environment (characteristic of a start-up), learning new things quickly and always seeking ways to do things more effectively and efficiently.

Proven work experience as an Operations Coordinator or similar role

Effective communication, including speaking, writing, active listening

Good time management, prioritization and multitasking abilities

High level of analytical and problem-solving skills

Computer-savvy with a working knowledge of logistics/IMS software (ERP)

Solid experience in Microsoft Office Suite

Excellent people skills, and a positive, solutions-focused mindset

Highly organized and able to see tasks through to final completion

Flexible and proactive with regards to day-to-day work

Ability to commute to Egypt office as needed

KOTN Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute to our mission.

KOTN Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities and ensuring equal access to employment opportunities. If you require accommodation during the application or interview process, please notify the hiring manager of the role.

Operations Coordinator 

Operations

People

Planning & Inventory

Product & Design

Customer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experience

Work with the Community Lead to build and maintain relationships with customers, neighbours, and our communities through building clientele and hosting brand propelling events/activations

Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level

Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop

Resolve CEOs in a timely manner by going above and beyond to ensure a consistently great experience and a satisfactory resolution to all customer interactions

Source strong candidates that align with Kotn’s values and ethos and execute hiring, onboarding and training of new employees

Support the learning and growth of team by providing feedback and coaching in order to consistently evaluate successes and opportunities and maintain strong team morale

Create a culture of accountability: set standards and implement best practices for the team as to strengthen efficiency, accuracy, and execution within all retail pillars

Communicate and collaborate with direct manager on identifying successes and rectifying opportunities within all retail pillars; demonstrating a commitment to continuous innovation


Meet store sales targets and support profitability through cost and budget monitoring, strategic objective setting, and upholding customer experience standards

Perform managerial and administrative duties, including closing, opening, scheduling, time cards, expense tracking, and sales reporting

Work alongside Operations Lead to lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization

Take initiative with ideating new processes to streamline operations and maximize efficiency in order to provide a better omni-channel customer experience


Validate completion of window display installs and takedowns in alignment with corporate Campaign Direction

Hold Operations Lead accountable for merchandise presentation and maintenance to represent brand vision and maximize revenue in accordance to visual guidelines

Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment

Consistently validate product performance including successes and opportunities for style placement in order to promote strong sell-through

Monitor product levels and make product requests and recommendations as required to ensure the right product, is in the right place, at the right quantity

Be the face of the brand: maintain authenticity, live and communicate the Kotn values and ethos


Demonstrate awareness by adjusting language and terminology, both written and verbally, for the intended audience to clearly convey ideas and address opportunities


Identify areas for improvement and optimistically acclimate to environments of change whether through the process, industry or organizationally


Foster an environment that supports transparency and cooperation among others with the ability to demonstrate success in getting team members to learn and work together effectively

2+ years experience in a similar management role at a mid-volume, customer-centric retail environment leading a team & holding team members accountable

Exceptional communicator, both verbally and written

Ability to take ownership and accountability

Must have knowledge of Microsoft Excel and Google Suite

Store Manager, Toronto Flagship

Meet sales targets and set market’s KPIs in support of business and financial objectives; reporting on each weekly, monthly, quarterly, and annually to consistently evaluate profitability and strategies for success

Perform managerial and administrative duties to maintain accurate financial reporting and evaluate store margins; from people operations, and expense tracking to overall profitability

Leverage other teams including Inventory, Buying and Marketing as needed to support proactive profit-driving initiatives to deliver on financial goals

Develop a deep understanding of customer preferences across the store markets to create strategic initiatives for propelling community-centricity

Monitor the competitive landscape of markets and strategically develop consumer initiatives to drive innovation, remain culturally relevant, and proactively address potential threats

Work with Associate Market Managers and Community Leads to validate seamless execution of experience standards in-store; constantly prioritizing customer experience and building our community network of loyal customers

Support Associate Market Manager in resolving CEOs promptly by going above and beyond to ensure a consistently great experience and a satisfactory resolution to all customer interactions

Communicate upcoming product launch dates, collection PK and marketing initiatives to Retail teams to streamline delivery method of information, for effective planning and implementation across all doors

Source strong candidates that align with Kotn’s values and ethos and execute recruiting, hiring, onboarding and training of new team members

Develop Associate Market Managers, Operations Leads and Community Leads by providing feedback and coaching to evaluate successes, opportunities, and pathways for growth consistently

Work directly with Associate Market Managers to identify store opportunities as well as performance gaps among team members to create action plans for success and maintain strong team morale

Create a culture of accountability: set standards and implement best practices for the team to strengthen efficiency, accuracy, and execution within all retail pillars

Provide coaching, feedback, and manage performance of direct reports at all locations within your location/market

Manage planning and operations of day-to-day activities within stores to ensure the right team members are focused on the right objectives at the right time

Work alongside Associate Market Managers and Operations Leads to succeed in effective inventory management processes and problem-solve inventory opportunities

Take initiative with ideating new processes to streamline operations and maximize efficiency to provide a better omni-channel customer experience

Identify operational opportunities and connect with relevant teams to improve processes and evaluate efficient solutions

Maintain and evaluate physical store standards to propel our brand and uphold quality, presentation, and safety

Hold Associate Market Managers and Operations Leads accountable for visual presentation and merchandising execution to maximize revenue and drive brand interest

Facilitate the evaluation of product performance, monitoring opportunities for product success to promote strong sell-through as well as provide insights to relevant teams

Monitor stock levels and make product requests as required to ensure the right product, is in the right place, at the right quantity

Streamline visual communications by liaising with Creative and Marketing teams to secure, facilitate and deliver print assets as well as disseminate key information to Retail teams for visual initiatives

Demonstrate situational awareness by adjusting language and terminology, both written and verbally, for the intended audience to convey ideas and address opportunities.

Leads by example and builds credibility by fostering an environment of collaboration, empathy, and accountability; demonstrating success in getting team members to learn and work together effectively.

Yields smart business results through critical thought, problem-solving, and analytical skills to maximize personal and team productivity with effective prioritization.

Identifies areas for improvement and optimistically acclimates to environments of change, whether through process, industry, or organizational.

Minimum 3+ years of experience in a customer-centric, people management role

Experience in apparel retail, e-commerce or customer experience is a must

Experience with Microsoft Excel and Google Suite

Ability to thrive in a fast-paced environment and manage multiple priorities and tasks simultaneously

Ability to divide time between store locations and remote in accordance with business needs

Area Manager, New York

Customer-facing every day, provide best-in-class customer service experience to our customers, fielding questions and providing upbeat, customized experience

Promote omni-services provided by Kotn and redirect wholesale opportunities to leadership

Redirect CEOs to leadership in order to support with Kotn customer experience guidelines

Perform day-to-day tasks including opening and closing duties, cleaning, and maintaining the floor throughout the day in order to support in overall store maintenance

Communicate successes and opportunities to management about in-store processes in order to heighten store performance

Support maintenance in daily operations tasks by upholding merchandising section standards

Careers

Open Positions

Customer Experience

Customer Support Associate

Finance

Accounting Specialist

Growth

Growth Marketing Manager

Kotn Supply

Account Coordinator, Kotn Supply

Operations

Operations Coordinator

Retail

Store Manager, Toronto Flagship

Area Manager, New York

Sales Associate, Lower East Side

Assistant Store Manager, LES

Sales Associate, Cobble Hill

Sales Associate, Ossington

Sales Associate, Main St.

Back of House Associate

Sales Associate, Ossington

Sales Associate, Little Burgundy

Supply Chain

Product Developer

Production Coordinator

General Applications