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Founded in 2015, Kotn sells high-quality, well-designed, and ethically-sourced essentials made from the finest natural fibres. Since launching online in 2015 we’ve maintained rapid growth across our online and offline channels, opening multiple stores across North America and sending packages to over 180 countries. In 2017, we built an elementary school in Egypt for the children of our farmers, and others in their community—since then, we’ve built 10 more. Our mission is to revitalize a struggling industry that’s fraught with the unethical treatment of workers by creating a stronger and more cooperative method for economic and social development. We’re looking for the best of the curious, talented, and passionate to come join us.

Fondé en 2015, Kotn vend des articles essentiels de haute qualité, bien conçus et d'origine éthique, fabriqués à partir des meilleures fibres naturelles. Depuis le lancement en ligne en 2015, nous avons maintenu une croissance rapide à travers nos canaux en ligne et hors ligne, en ouvrant plusieurs magasins en Amérique du Nord et en envoyant des colis dans plus de 180 pays. En 2017, nous avons construit une école primaire en Égypte pour les enfants de nos agriculteurs et d'autres membres de leur communauté - depuis, nous en avons construit 10 autres. Notre mission est de revitaliser une industrie en difficulté qui est confrontée au traitement non éthique des travailleurs en créant une méthode plus forte et plus coopérative pour le développement économique et social. Nous recherchons les meilleurs curieux, talentueux et passionnés pour nous rejoindre.

Brand

Consumer Channels

Creative

At Kotn, we’re changing how things are created and consumed—crafting pieces only from the finest natural fibres, in ways that honour the people who make them and the places they’re made. We built Kotn from the ground up, working hand-in-hand with smallholder cotton farmers and every step of our supply chain to ensure the highest quality of life for those who create our pieces and the highest quality product for you. Now a Certified B Corp voted Best for the World, a portion of every order helps provide accessible education for our farmers' children.

Customer-facing everyday: provide best-in-class customer support to all customers; fielding questions and providing upbeat, customized support

Review ticket responses to meet quality standards and improve current processes where necessary

Maintain alignment with all brand and marketing initiatives, and be up-to-date with new launches, new materials, sizing etc.

Resolve customer requests in a timely manner by going above and beyond to ensure a consistently great experience and satisfactory resolution to all customer interactions

Identify customer needs or desires in order to recommend the appropriate products and drive for sales increasing solutions

Deliver surprise and delight moments to ensure an exceptional experience where possible

Tackle day to day operational tasks, such as processing and facilitating returns/exchanges between customers and fulfillment team

Report on key customer service metrics and share learnings and insights regularly

Coordinate/liaison between customers, fulfillment/warehouse team and in-store sale associates

Demonstrate meticulous attention to detail by ensuring accuracy in all operational tasks, and customer facing programs.

Demonstrates awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities.

Data oriented story teller, enabling curiosity to find innovative solutions to continuously improve business areas.

Self-starter, naturally motivated to seize opportunities and get started without prompting.

1+ year experience within customer service using a ticketing system

Proficient in English, both written and verbal is required

Must be available to work nights and/or weekends to align with Toronto EST working hours (9 AM to 5 PM)

Customer Support Associate

Customer Experience

Digital

Digital Product

At Kotn, we are reimagining how our everyday items are made and purchased, beginning with your wardrobe and setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications, such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends who were fed up with compromising quality, design, sustainability, brand experience, and price.

Are you a hard worker who enjoys a fast-paced and challenging environment? If so, then look no further because Kotn is the place for you. We are looking for a highly motivated Accounting Associate to join our accounting team. You will report directly to the Finance Manager to help scale Kotn's rapidly growing business.

FINANCIAL REPORTING & DATA INTEGRITY (50%)

Work closely with team members to assist with the month-end close

Assist in reconciling account transactions with the general ledger

Support in strengthening and optimizing business processes as they relate to the finance function

Calculate the landed costs for the inbound shipments and management of inventory through our inventory management system

Compare system reports to source data to verify entries

Collaborate with internal departments to gather, analyze, and interpret relevant financial data

Perform day-to-day financial transactions, including verifying, classifying, and recording accounts payable data

Support the AP function from an invoice processing and review perspective

Prepare the journal entries required to record inventory purchases, and monthly reconcile the purchases accounts

Support in reviewing credit card transactions

Manage the AP inbox and submit any invoices to AP for payment

Assist in payment batch preparation into our banking system

Bachelor’s degree in Accounting or Finance

Very good command of English, both spoken & written

Good MS Excel skills and familiarity with Microsoft Office

Ability to manage multiple projects and enjoy a fast-paced learning environment

Willingness to work afternoons/evenings to align with the Head Office (Toronto) working hours

Accounting Specialist

Finance

Kotn is seeking a Growth Marketing Manager to support company objectives and deliver high growth across our performance channels. This role will be critical to the success of Kotn’s expansion plans as we scale existing channels, adopt emerging channels and focus on global expansion. The ideal candidate is a strategic thinker, data driven operator, and has a proven track record of driving customer acquisition and engagement. You will work closely with the Director of Marketing to uncover growth opportunities, and will be responsible for analyzing cohorts, improving LTV, and executing strategic plans to acquire and retain customers as efficiently as possible alongside the Growth Specialist.

Lead the Growth team through implementation of strategic direction for paid performance initiatives, optimizing our existing channel mix (Meta, Google, Affiliates) across all areas, including creative messaging to daily spend targets, to achieve sales targets and manage efficiency

Manage external agencies to ensure provided goals are met and optimize towards maximum
revenue

Manage customer lifestyle along with relevant channels through segmentation, personalization, and automation to maximize conversion, customer retention, and LTV

Ideate and present business cases to Executive Leadership for emerging channels in partnership with the Director of Marketing, ensuring profitability through analysis, modeling, and scaling

Partner with the leadership team to align on optimal product mix to push product marketing strategies, along with amplifying larger brand initiatives that expand reach and brand health

Collaborate with the creative team and external agencies to produce digital channel assets

Brainstorm, plan and launch experiments on a rolling basis, working cross functionally to measure success and share insights


Deliver weekly, monthly and ad hoc reporting in collaboration with Ecommerce, Retail and Marketing teams to track performance against core growth KPIs and ensure data accuracy

Develop performance models to predict growth and inform targets across the Consumer Channels division

Report to the Executive team on wins, opportunities, and insights we discover – sharing key takeaways with the larger team

Assist the Director of Marketing in regular forecasting and budgeting cycles


Utilizes deep understanding of data and patterns to enhance decision making; builds credibility by fostering a data-driven culture, leveraging strategic insights, and ensuring integrity and security of data through effective management and ethical practices



Demonstrates awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities



Identifies areas for improvement and optimistically acclimates to environments of change, whether through process, industry, or organizational

Bachelor’s degree in a related field such as Business, Marketing, Data Science, or Economics

3+ years experience in Growth Marketing or a relevant role

Strong analytical skills and fluency in excel/google sheets

Flexibility, proactiveness and initiative

Ability to work in a fast-paced, ever-evolving environment

Experience in managing and executing multiple initiatives and campaigns simultaneously

Hyper-organized with a strong attention to detail

Alignment with the company’s ethos considered a requirement for this role

Growth Marketing Manager

Growth

At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.

Kotn is seeking an Account Coordinator to join the Kotn Supply team. Reporting to the Accounts Director, you will play a crucial role in owning sales cycles from prospecting to deal closure.

Serve as the first point of contact for inbound leads, qualifying them and addressing inquiries related to Kotn Supply’s catalog and ordering process

Build and nurture relationships with prospects to drive interest and conversion

Handle daily sales duties, including creating client profiles on all relevant platforms, creating estimates, sending sales orders to clients for approval, and updating client changes as needed

Support the Senior Account Manager with large-scale custom projects

Opportunity to create and execute lead generation strategies

Develop a project tracker as a department-wide resource for monitoring project statuses and update it regularly

Reserve inventory for clients as deals progress

Monitor inventory levels to ensure adequate stock and proactively collaborate with the Merchandising & Planning team to fill stock gaps

Confirm production timelines with internal and external stakeholders including the Supply Chain team, third party vendors, and decorators

Work with the Logistics team to ensure timely project delivery

Maintain pipeline figures and, together with Account Managers, compile and present business reports to leadership on a weekly basis

Strong organizational skills to ensure all projects are treated with best-in-class attention and prevent negligence.

Excellent communication skills for cross-functional collaboration.

Ability to multitask and prioritize effectively based on urgency and importance of tasks.

Commitment to ethical practices and Kotn’s core values.

1+ years experience in sales or 3+ years experience in customer service

Located in Toronto, Ontario for a hybrid working model

Account Coordinator, Kotn Supply

Kotn Supply

Marketing

Merchandising & Planning

Kotn is looking for a highly analytical, detail-oriented, and intellectually curious Operations Coordinator to join our Supply Chain Team. As an essential part of the Logistics & Inventory Team, you will work to coordinate, analyze, and report on the company’s duty drawbacks, inventory, and logistics as we strive toward best-in-class supply chain and working capital management. This is an exciting opportunity, integral to the growth and success of the Kotn Supply Chain.

Audit supplier commercial paperwork for compliance.

Audit import/export to ensure accuracy of data and eligibility for duty drawback.

Assist with creation and maintenance of a Duty Drawback Program to reconcile paperwork and retrieve duty paid on eligible imports.

Logistics and Inventory Coordination (25%)

Assist freight forwarders and customs brokers with import/export issues related to all shipments.

Coordinate inbound inventory receiving with 3PLs.

Maintain the company database of stock-keeping units and manage it on all platforms. 

Maintain proper documentation management and file/record-keeping systems to ensure all records are accurate and easily accessible.

Document actions by completing forms, reports, logs, records, and maintaining databases. 

Work closely with all stakeholders to ensure policies and guidelines are respected throughout the workflow processes.

Provide necessary support and resources to departmental and cross-functional staff.

Follow up with internal and external stakeholders daily to identify and resolve various issues.

Support continuous improvement initiatives as they pertain to logistics and distribution management.

Ensure proper company warehouse and supply-chain procedures are followed.

Create, improve, and maintain an organized system.

You have a preference for working with numbers, spreadsheets and systems.

You think logically, communicate clearly, and execute tasks in a structured, systematic manner

You are very comfortable collaborating with an eclectic workforce including varied backgrounds, diverse cultural orientations, and different mind-sets.

You are capable of adjusting to a fast-paced and dynamic environment (characteristic of a start-up), learning new things quickly and always seeking ways to do things more effectively and efficiently.

Proven work experience as an Operations Coordinator or similar role

Effective communication, including speaking, writing, active listening

Good time management, prioritization and multitasking abilities

High level of analytical and problem-solving skills

Computer-savvy with a working knowledge of logistics/IMS software (ERP)

Solid experience in Microsoft Office Suite

Excellent people skills, and a positive, solutions-focused mindset

Highly organized and able to see tasks through to final completion

Flexible and proactive with regards to day-to-day work

Ability to commute to Egypt office as needed

KOTN Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute to our mission.

KOTN Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities and ensuring equal access to employment opportunities. If you require accommodation during the application or interview process, please notify the hiring manager of the role.

Operations Coordinator 

Operations

People

Planning & Inventory

Kotn is seeking a driven, passionate and talented Design Assistant to support the Design team in all aspects of product design & development. The right candidate will thrive in a fast-paced product focused environment and will be open to wearing multiple hats, shifting between creative and administrative tasks supporting the Design team in all aspects of product creation. To be effective in this role, the right candidate will have a vibrant taste level and ethos that truly reflect the Kotn brand. This position is hands-on and will require being in an office/studio environment 4 to 5 days per week.

Technical Pack Creation in our PLM system - creating style numbers, product descriptions, fit development stage, fabric and trim.

Illustrator Sketching – proportional, accurate and clear technical sketches, showing detailed knowledge of construction and garment design knowledge. Speed in technical sketching an asset.

Ensure product components and libraries are organized and up to date on the PLM system.

Participate in the completion of Bill of Materials in the Technical Pack as directed by Apparel Designer. Ensure accuracy and relevant updates as needed.

Design Team Support - Record and Sample Maintenance (25%)

Organize samples, trims, lab dips and prototypes for approval as requested.

Responsible for record maintenance and filing for all styles, as required by the Apparel Designer.

Support in Internal Presentation preparations, including sample tagging, organization, steaming etc.

Organize and maintain samples, prototype, fit samples and production samples.

Support in sample maintenance of photoshoot samples as required.

Creative Research for design ideas in keeping with the Kotn Ethos

Competitive Research under the direction of the Apparel Designer

Support cross functional teams as requested during busy times – learn about Technical fit, product development and merchandising

Bachelor’s degree in Fashion Design or similar.

0 to 2 years of experience in an apparel design environment.

Proficient with Illustrator and Photoshop.

Basic computer software skills including Microsoft Office Products.

Keen eye for product design details and quality.

Experience with textiles, graphic and color is an asset.

Strong communication skills, and ability to communicate concepts with digital Sketches.

Ability to contribute and generate ideas with Designers.

Design Assistant 

The Design Director at Kotn leads a team of Designers and Technical Designers to create and execute sustainable high quality garments and home products staying true to our brand. The ideal candidate is someone who understands our customer, lives our brand ethos, has excellent leadership with a high taste level and attention to detail and quality. They chase their curiosities to build what’s next to shape culture, while aggressively pursuing new materials, ideas that continually excite the Kotn consumer.

Seasonal Trend, Fabric, Colour and Key Item Direction and Collection Merchandising

Responsible for creating Kotn’s Seasonal Trend, Colour and Key Item Direction for the Company and Design team. Including but not limited to: Theme/Mood Boards, Seasonal fabric boards, Key Item Blow Outs, Market Competitive Research, Sample Selection.

Collaborates with the SVP of Product and Merchandising to build the seasonal direction and key items and hold this vision of a cohesive assortment for your team throughout the execution of final products.

Present design concepts that effectively communicate seasonal direction to cross functional partners – CEO, SVP, Merchandising, Marketing and Sales channels.

Awareness of how the line is currently performing in stores – frequent store visits, lead design meetings, partner with sales channels for customer feedback to inform future season product improvement.

Responsible for creating line cads, coloring the line and merchandising the collection with guidance and direction from the SVP and Executive leadership.

You are responsible for your team’s execution of Kotn’s Product Vision. Ensuring there is a thoughtful Kotn POV weaving a thread through every style.

Provide clear, consistent and inspiring direction on silhouette, fabric, trim, and trend so your designers may design freely into the seasonal vision.

Lead design efforts and utilize design skills to create original, style-led designs that accurately reflect the brand ethos across apparel categories.

Responsible for the clear communication of product information so accurate technical sketches, color legends, prototypes and BOM’s can be created.

Collaborate with Product Development, Sourcing and Production teams on the testing of products and fabrics to meet Kotn sustainability requirements.

Ability to quickly and accurately communicate design vision through technical and detailed sketches

Technical Design, Fit and Product Execution

Ability to create and manage the creation of initial tech packs and BOM’s including Technical Design Team management to ensure high quality sampling and production.

Expert ability in fit, understanding patterns and grades, consistency in fit across diverse shapes and gender.

Attend fittings for your categories, lead to execute your vision for the item, partnering with Technical team members to perfect fit and consistency for the Kotn Consumer.

Ability to communicate feedback in fittings so that style changes can be effectively executed and passion for teaching this to others

Monitor the development of prototype samples through management of Technical Design, interacting with PD and Production to exchange ideas and ensure timely completion of the line.

Responsible for understanding the impact of your decisions on timelines and margins and for coaching other designers on the team.

Work cross functionally to observe and own milestone dates, as it relates to the company calendar.

Cross Functional Partnerships and Team Development

Responsible for reviewing and coaching designers in product knowledge for e-comm and retail teams

Responsible for performance evaluations, hiring and consistent coaching of the design and technical team

Conduct market research to anticipate and identify key trends that translate into meaningful products that resonate with consumers.

Partner with Supply Chain on research and innovation of new fabrics and trims.

Work cross functionally with merchandising to ensure designs meet Category Sku Plan and participate in seasonal Product Strategy.

Partner cross functionally with Brand Marketing to ensure strong storytelling of products and exciting campaign launches.

Provide product knowledge presentations on a seasonal basis to various stakeholders across the organization.

A keen eye for product design and trends with a creative ability that exceeds market expectations.

The ability to build and curate cohesive collections across men’s and women’s categories.

Self-starter, driven by enhancing the consumer experience through superior product craft.

Strong technical knowledge of fit and garment construction.

Extremely organized and effective time management and multitasking skills.

Curious about material, trim and form innovations and finding creative ways to utilize them in product enhancements.

Offer newness to the design process through exploratory thinking and executing.

Comfort level in presenting Design ideas in a large group setting.

Demonstrate strong leadership and management skills.

Ability to work in a professional, fast-paced environment and be willing to deal with shifting priorities.

Strong communication skills and the ability to lead a team and maintain a high level of professionalism and discretion.

Enthusiastic, can-do approach, no task too small attitude, willing to wear multiple hats in a small team environment.

Careers

Open Positions

Customer Experience

Customer Support Associate

Finance

Accounting Specialist

Growth

Growth Marketing Manager

Kotn Supply

Account Coordinator, Kotn Supply

Operations

Operations Coordinator

Product & Design

Design Assistant

Design Director

Apparel Designer

Retail

Store Manager, Toronto Flagship

Sales Associate, Kitsilano

Sales Associate

Area Manager, New York

Sales Associate, Lower East Side

Assistant Store Manager, LES

Sales Associate, Leslieville

Sales Associate, Cobble Hill

Sales Associate, Ossington

Sales Associate, Main St.

Back of House Associate

Sales Associate, Ossington

Sales Associate, Little Burgundy

Supply Chain

Product Developer

Production Coordinator

General Applications