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Founded in 2015, Kotn sells high-quality, well-designed, and ethically-sourced essentials made from the finest natural fibres. Since launching online in 2015 we’ve maintained rapid growth across our online and offline channels, opening multiple stores across North America and sending packages to over 180 countries. In 2017, we built an elementary school in Egypt for the children of our farmers, and others in their community—since then, we’ve built 10 more. Our mission is to revitalize a struggling industry that’s fraught with the unethical treatment of workers by creating a stronger and more cooperative method for economic and social development. We’re looking for the best of the curious, talented, and passionate to come join us.

Fondé en 2015, Kotn vend des articles essentiels de haute qualité, bien conçus et d'origine éthique, fabriqués à partir des meilleures fibres naturelles. Depuis le lancement en ligne en 2015, nous avons maintenu une croissance rapide à travers nos canaux en ligne et hors ligne, en ouvrant plusieurs magasins en Amérique du Nord et en envoyant des colis dans plus de 180 pays. En 2017, nous avons construit une école primaire en Égypte pour les enfants de nos agriculteurs et d'autres membres de leur communauté - depuis, nous en avons construit 10 autres. Notre mission est de revitaliser une industrie en difficulté qui est confrontée au traitement non éthique des travailleurs en créant une méthode plus forte et plus coopérative pour le développement économique et social. Nous recherchons les meilleurs curieux, talentueux et passionnés pour nous rejoindre.

Brand

Consumer Channels

Creative

Customer Experience

Digital

Digital Product

At Kotn, we are reimagining how our everyday items are made and purchased, beginning with your wardrobe and setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications, such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends who were fed up with compromising quality, design, sustainability, brand experience, and price.

Are you a hard worker who enjoys a fast-paced and challenging environment? If so, then look no further because Kotn is the place for you. We are looking for a highly motivated Accounting Associate to join our accounting team. You will report directly to the Finance Manager to help scale Kotn's rapidly growing business.

FINANCIAL REPORTING & DATA INTEGRITY (50%)

Work closely with team members to assist with the month-end close

Assist in reconciling account transactions with the general ledger

Support in strengthening and optimizing business processes as they relate to the finance function

Calculate the landed costs for the inbound shipments and management of inventory through our inventory management system

Compare system reports to source data to verify entries

Collaborate with internal departments to gather, analyze, and interpret relevant financial data

Perform day-to-day financial transactions, including verifying, classifying, and recording accounts payable data

Support the AP function from an invoice processing and review perspective

Prepare the journal entries required to record inventory purchases, and monthly reconcile the purchases accounts

Support in reviewing credit card transactions

Manage the AP inbox and submit any invoices to AP for payment

Assist in payment batch preparation into our banking system

Bachelor’s degree in Accounting or Finance

Very good command of English, both spoken & written

Good MS Excel skills and familiarity with Microsoft Office

Ability to manage multiple projects and enjoy a fast-paced learning environment

Willingness to work afternoons/evenings to align with the Head Office (Toronto) working hours

Accounting Specialist

Finance

Growth

Kotn Supply

At Kotn, we’re changing how things are created and consumed—crafting pieces only from the finest natural fibres, in ways that honour the people who make them and the places they’re made. We built Kotn from the ground up, working hand-in-hand with smallholder cotton farmers and every step of our supply chain to ensure the highest quality of life for those who create our pieces and the highest quality product for you. Now a Certified B Corp voted Best for the World, a portion of every order helps provide accessible education for our farmers' children.

Kotn is seeking a Senior Growth Manager to support company objectives and lead the delivery of high growth across our performance channels. This role will be critical to the success of Kotn’s expansion plans as we scale existing channels, adopt emerging channels and focus on global expansion. The ideal candidate is a strategic thinker, data driven operator, and has a proven track record of leading customer acquisition and engagement. You will work closely with the Director of Marketing to uncover growth opportunities, and will be responsible for analyzing cohorts, improving LTV, and executing strategic plans to acquire and retain customers as efficiently as possible, while managing the Growth team

Lead the Growth team through development and implementation of strategic direction for paid performance initiatives, optimizing our existing channel mix (Meta, Google, Affiliates) across all areas, including creative messaging to daily spend targets, to achieve sales targets and manage efficiency

Manage external agencies to ensure provided goals are met and optimize towards maximum revenue

Oversee customer lifestyle along with relevant channels through segmentation, personalization, and automation to maximize conversion, customer retention, and LTV

Develop and present business cases to Executive Leadership for emerging channels in partnership with the Director of Marketing, ensuring profitability through analysis, modeling, and scaling

Partner with the leadership team to align on optimal product mix to push product marketing strategies, along with amplifying larger brand initiatives that expand reach and brand health

Collaborate with the creative team and external agencies to produce digital channel assets

Brainstorm, plan and launch experiments on a rolling basis, working cross functionally to measure success and share insights

Deliver weekly, monthly and ad hoc reporting in collaboration with Ecommerce, Retail and Marketing teams to track performance against core growth KPIs and ensure data accuracy

Develop performance models to predict growth and inform targets across the Consumer Channels division

Report to the Executive team on wins, opportunities, and insights we discover – sharing key takeaways with the larger team

Deliver forecasting and budget planning during recurring projection cycles for the business

Manage the Growth team, ensuring a clear focus on priorities, business objectives and KPIs, and working effectively with the team to manage outputs against performance

Collaborate with direct reports on career development plans, regular communication of feedback and bi-annual performance reviews

Utilizes deep understanding of data and patterns to enhance decision making; builds credibility by fostering a data-driven culture, leveraging strategic insights, and ensuring integrity and security of data through effective management and ethical practices

Demonstrates awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities

Identifies areas for improvement and optimistically acclimates to environments of change, whether through process, industry, or organizational

Supports departmental development and builds credibility by fostering an environment of collaboration, empathy, and authenticity through effectively taking and creating accountability

Bachelor’s degree in a related field such as Business, Marketing, Data Science, or Economics

5+ years experience in Growth Marketing or a relevant role

Strong analytical skills and fluency in excel/google sheets

Flexibility, proactiveness and initiative

Ability to work in a fast-paced, ever-evolving environment

Experience in managing and executing multiple initiatives and campaigns simultaneously

Hyper-organized with a strong attention to detail

Alignment with the company’s ethos considered a requirement for this role

Senior Growth Manager

Marketing

Merchandising & Planning

Operations

People

Planning & Inventory

Product & Design

At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.

Customer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experience

Work with the Team Lead to build and maintain relationships with customers, neighbours, and our communities through building clientele and hosting brand propelling events/activations

Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level

Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop

Resolve CEOs in a timely manner by going above and beyond to ensure a consistently great experience and a satisfactory resolution to all customer interactions

Source strong candidates that align with Kotn’s values and ethos and execute hiring, onboarding and training of new employees

Support the learning and growth of team by providing feedback and coaching in order to consistently evaluate successes and opportunities and maintain strong team morale

Create a culture of accountability: set standards and implement best practices for the team as to strengthen efficiency, accuracy, and execution within all retail pillars

Communicate and collaborate with direct manager on identifying successes and rectifying opportunities within all retail pillars; demonstrating a commitment to continuous innovation

Meet store sales targets and support profitability through cost and budget monitoring, strategic objective setting, and upholding customer experience standards

Perform managerial and administrative duties, including closing, opening, scheduling, time cards, expense tracking, and sales reporting

Work alongside Team Lead to lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization

Take initiative with ideating new processes to streamline operations and maximize efficiency in order to provide a better omni-channel customer experience

Validate completion of window display installs and takedowns in alignment with corporate Campaign Direction

Hold Team Lead accountable for merchandise presentation and maintenance to represent brand vision and maximize revenue in accordance to visual guidelines

Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment

Consistently validate product performance including successes and opportunities for style placement in order to promote strong sell-through

Monitor product levels and make product requests and recommendations as required to ensure the right product, is in the right place, at the right quantity

Be the face of the brand: maintain authenticity, live and communicate the Kotn values and ethos

Demonstrate awareness by adjusting language and terminology, both written and verbally, for the intended audience to clearly convey ideas and address opportunities

Identify areas for improvement and optimistically acclimate to environments of change whether through the process, industry or organizationally

Foster an environment that supports transparency and cooperation among others with the ability to demonstrate success in getting team members to learn and work together effectively

2+ years experience in a similar management role at a mid-volume, customer-centric retail environment leading a team & holding team members accountable

Exceptional communicator, both verbally and written

Ability to take ownership and accountability

Must have knowledge of Microsoft Excel and Google Suite

Store Manager

Customer-facing every day, provide best-in-class customer service experience to our customers, fielding questions and providing upbeat, customized experience

Promote omni-services provided by Kotn and redirect wholesale opportunities to leadership

Redirect CEOs to leadership in order to support with Kotn customer experience guidelines

Perform day-to-day tasks including opening and closing duties, cleaning, and maintaining the floor throughout the day in order to support in overall store maintenance

Communicate successes and opportunities to management about in-store processes in order to heighten store performance

Support maintenance in daily operations tasks by upholding merchandising section standards

Ensure optimum product level volume is being upheld on the floor by receiving and processing shipments, restocking and communicating with Manager when product levels are low

Optimistically acclimates to environments of change whether through process, industry or organizational

Contributes to an environment that supports transparency and cooperation among others

1+ years experience in a mid-volume, customer-driven retail environment

Easily adaptable to an ever-changing work environment

Sales Associate, Kitsilano

Sales Associate

Être en contact avec la clientèle au quotidien, offrir à nos clients le meilleur service possible, en répondant à leurs questions et en leur offrant une expérience personnalisée et dynamique.

Promouvoir les omni-services offerts par Kotn et rediriger les opportunités de vente en gros vers la direction.

Traiter les opérations de caisse avec efficacité et précision en recueillant le consentement des clients afin de les exploiter pour de futures opportunités de marketing et de finaliser l'expérience en magasin.

Rediriger les PDG vers la direction afin de soutenir les directives de l'expérience client de Kotn.

Effectuer les tâches quotidiennes, notamment l'ouverture et la fermeture, le nettoyage et l'entretien du plancher tout au long de la journée, afin de contribuer à l'entretien général du magasin.

Communiquer à la direction les réussites et les opportunités concernant les processus en magasin afin d'améliorer la performance du magasin.

Soutenir l'entretien des tâches opérationnelles quotidiennes en respectant les normes de la section de marchandisage.

Maintenir la propreté et l'organisation du magasin afin d'offrir un environnement de magasinage sûr et confortable.

S'assurer que le volume optimal de produits est maintenu sur le plancher en réapprovisionnant et en communiquant avec le Directeur de marché lorsque les niveaux de produits sont bas.

Être le visage de la marque : maintenir l'authenticité, vivre et communiquer les valeurs et l'éthique de Kotn.

S'acclimater avec optimisme aux environnements de changement, qu'il s'agisse de processus, d'industrie ou d'organisation.

Contribuer à un environnement qui favorise la transparence et la coopération entre les individus.

Plus d'un an d'expérience dans un environnement de vente au détail à volume moyen, axé sur la clientèle.

Avoir un ensemble diversifié d'intérêts et de compétences

Communicateur exceptionnel, tant à l'oral qu'à l'écrit.

Capacité d'adaptation à un environnement de travail en constante évolution.

Disponibilité à travailler les fins de semaine

Sales Associate, Royal Mount

Work with the Team Leadto build and maintain relationships with customers, neighbours, and our communities through building clientele and hosting brand-propelling events/activations

Work alongside Team Leadto lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room set-up and organization

Hold team and or leads accountable for merchandise presentation and maintenance to represent brand vision and maximize revenue in accordance to visual guidelines

2+ years experience in a similar management role at a mid-volume, customer-centric retail environment

Assistant Store Manager, LES

Sale Associate, Mile End

Kotn is looking for a BOH (back-of-house) Associate to support the efficient operation of our store’s back-end processes. As an essential part of the Retail Operations team, you will ensure all inventory, deliveries, and stockroom activities are handled accurately and efficiently. This is an exciting opportunity, integral to the growth and success of Kotn’s Retail Business.

Handle deliveries and shipments, including scheduling and tracking shipments

Assist with the preparation of inventory audits and regular stock counts

Ensure compliance with health, safety, and cleanliness standards in the stockroom and storage areas

Monitor product quality, report damaged goods, and handle returns or defective products

Receive, unpack, and organize merchandise

Monitor and maintain the stockroom by organizing products and supplies

Ensure timely and accurate restocking of merchandise on the sales floor

Provide the sales team with quick and accurate information regarding stock availability

Ensure products are available for customers when needed

Run product from BOH to FOH to support customer purchases and restocking

Be customer-focused, and prepared to support customer service and sales at all times i.e. operate the cash register, greet customers, support customers in the fitting room, etc.

Provide the sales team with quick and accurate information regarding stock availability 

Execute early morning and late evening store merchandising

Strong ability to manage multiple tasks, organize stock, and meet deadlines efficiently. 

Excellent eye for detail when handling inventory to ensure accuracy in stock management. 

Collaborates well with others to maintain stockroom efficiency and ensure smooth coordination with the sales team.

Ability to identify and resolve inventory discrepancies or stock issues quickly and effectively

Previous experience in a retail or stockroom role (preferred)

Ability to lift and carry heavy boxes, as required by company needs

Basic computer skills for managing inventory systems

Flexible schedule with weekend availability

Clothing Allowance: Kotn team members are given an annual clothing allowance and discount.

KOTN Inc. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute to our mission.

KOTN Inc. is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodation during the application or interview process, please notify the hiring manager of the role.

Back of House, Ossington

Sales Associate, Ossington

Meet sales targets and set market’s KPIs in support of business and financial objectives; reporting on each weekly, monthly, quarterly, and annually to consistently evaluate profitability and strategies for success

Perform managerial and administrative duties to maintain accurate financial reporting and evaluate store margins; from people operations, and expense tracking to overall profitability

Leverage other teams including Inventory, Buying and Marketing as needed to support proactive profit-driving initiatives to deliver on financial goals

Develop a deep understanding of customer preferences across the store markets to create strategic initiatives for propelling community-centricity

Monitor the competitive landscape of markets and strategically develop consumer initiatives to drive innovation, remain culturally relevant, and proactively address potential threats

Work with Associate Market Managers and Community Leads to validate seamless execution of experience standards in-store; constantly prioritizing customer experience and building our community network of loyal customers

Support Associate Market Manager in resolving CEOs promptly by going above and beyond to ensure a consistently great experience and a satisfactory resolution to all customer interactions

Communicate upcoming product launch dates, collection PK and marketing initiatives to Retail teams to streamline delivery method of information, for effective planning and implementation across all doors

Source strong candidates that align with Kotn’s values and ethos and execute recruiting, hiring, onboarding and training of new team members

Develop Associate Market Managers, Operations Leads and Community Leads by providing feedback and coaching to evaluate successes, opportunities, and pathways for growth consistently

Work directly with Associate Market Managers to identify store opportunities as well as performance gaps among team members to create action plans for success and maintain strong team morale

Create a culture of accountability: set standards and implement best practices for the team to strengthen efficiency, accuracy, and execution within all retail pillars

Provide coaching, feedback, and manage performance of direct reports at all locations within your location/market

Manage planning and operations of day-to-day activities within stores to ensure the right team members are focused on the right objectives at the right time

Work alongside Associate Market Managers and Operations Leads to succeed in effective inventory management processes and problem-solve inventory opportunities

Take initiative with ideating new processes to streamline operations and maximize efficiency to provide a better omni-channel customer experience

Identify operational opportunities and connect with relevant teams to improve processes and evaluate efficient solutions

Maintain and evaluate physical store standards to propel our brand and uphold quality, presentation, and safety

Hold Associate Market Managers and Operations Leads accountable for visual presentation and merchandising execution to maximize revenue and drive brand interest

Facilitate the evaluation of product performance, monitoring opportunities for product success to promote strong sell-through as well as provide insights to relevant teams

Monitor stock levels and make product requests as required to ensure the right product, is in the right place, at the right quantity

Streamline visual communications by liaising with Creative and Marketing teams to secure, facilitate and deliver print assets as well as disseminate key information to Retail teams for visual initiatives

Demonstrate situational awareness by adjusting language and terminology, both written and verbally, for the intended audience to convey ideas and address opportunities.

Leads by example and builds credibility by fostering an environment of collaboration, empathy, and accountability; demonstrating success in getting team members to learn and work together effectively.

Yields smart business results through critical thought, problem-solving, and analytical skills to maximize personal and team productivity with effective prioritization.

Identifies areas for improvement and optimistically acclimates to environments of change, whether through process, industry, or organizational.

Minimum 3+ years of experience in a customer-centric, people management role

Experience in apparel retail, e-commerce or customer experience is a must

Experience with Microsoft Excel and Google Suite

Ability to thrive in a fast-paced environment and manage multiple priorities and tasks simultaneously

Ability to divide time between store locations and remote in accordance with business needs

Area Manager, Toronto

Sales Associate, Main St.

Sales Associate, Little Burgundy

Chez Kotn, nous réimaginons la façon dont nos articles quotidiens sont fabriqués et achetés, en commençant par votre garde-robe, en établissant une nouvelle norme en matière d'impact social et de traçabilité. Fondée en février 2015, Kotn a été présentée dans plus de 80 publications telles que le New York Times, GQ, Vogue, Elle et le Wall St. Journal. Kotn a été fondée à Toronto par trois meilleurs amis, qui en avaient assez de faire des compromis sur la qualité, le design, la durabilité, l'expérience de la marque et le prix.

Kotn est à la recherche d'un(e) Associé(e) BOH (back-of-house) pour soutenir le fonctionnement efficace des processus back-end de notre magasin. En tant que membre essentiel de l'équipe des opérations de vente au détail, vous veillerez à ce que tous les stocks, les livraisons et les activités de la salle des stocks soient traités avec précision et efficacité. Il s'agit d'une opportunité passionnante, qui fait partie intégrante de la croissance et du succès des activités de vente au détail de Kotn.

Opérations de stockage et de logistique (40%)

Gérer les livraisons et les expéditions, y compris la programmation et le suivi des expéditions.

Participer à la préparation des audits d'inventaire et des inventaires réguliers.

Veiller au respect des normes d'hygiène, de sécurité et de propreté dans la salle des stocks et les zones de stockage.

Careers

Open Positions

Finance

Accounting Specialist

Marketing

Senior Growth Manager

Retail

Store Manager

Sales Associate, Kitsilano

Sales Associate

Sales Associate, Royal Mount

Assistant Store Manager, LES

Sale Associate, Mile End

Back of House, Ossington

Sales Associate, Ossington

Area Manager, Toronto

Sales Associate, Main St.

Sales Associate, Little Burgundy

Sales Associate, Ossington

Back of House, Mile End

Sales Associate, Yorkdale

Supply Chain

Senior Product Development Manager

Production Coordinator

General Applications