Kotn is looking for a Senior Manager, People Operations to support business growth by leading and executing HR strategies that strengthen our people infrastructure. The ideal candidate will bring broad generalist experience with a focus on managing the full employee lifecycle, building and optimizing processes, supporting organizational capacity and growth and ensuring compliance throughout the organization.
Reporting to: Senior Director, Consumer Channels
What you’ll be working on:
Employee Lifecycle & Experience (30%)
- Own the design and continuous improvement of Kotn’s employee lifecycle programs, from onboarding to offboarding, ensuring they reflect Kotn’s values and business priorities
- Develop strategies to enhance employee engagement, retention, and career growth opportunities
- Oversee performance management processes, including goal-setting, reviews, feedback frameworks, and leadership coaching
- Partner with leadership to design and maintain succession planning frameworks to ensure organizational continuity
HR Operations & Compliance (30%)
- Lead compliance outcomes through high standards of data integrity, process efficiency, and compliance with employment legislations across global retail and Toronto HQ
- Monitor evolving labor laws and regulatory changes in each jurisdiction, proactively adapting Kotn’s policies, contracts, and practices to ensure compliance
- Establish, review, and update people-related policies and procedures, ensuring they are globally consistent while allowing for local flexibility and legal requirements
- Partner with Finance to oversee compliance with global and local requirements such as workplace safety, payroll and tax regulations, mandatory training, and reporting obligations
- Partner with external legal counsel, benefits providers, and regulatory bodies as needed to ensure Kotn is well-represented and risk is mitigated
- Partner with leadership to provide guidance and oversight in complex employee relations matters across jurisdictions, balancing cultural nuance, legal standards, and Kotn’s values
- Champion equity, inclusion, and safe workplace practices globally, ensuring employees experience Kotn as a fair, transparent, and high-performing environment regardless of location
Recruitment & Talent Strategy (20%)
- Partner with Executive leadership to build and execute a workforce planning strategies across HQ and retail
- Define recruiting strategies to attract, select, and retain top talent across functions and regions
- Manage the preparation of offer letters and employment contracts, and lead candidate offer negotiations to ensure a smooth and consistent hiring process.
- Partner with hiring managers to establish consistent, equitable hiring practices and employer branding initiatives
- Drive improvements in onboarding programs to accelerate productivity and long-term engagement
Total Rewards: Compensation, Benefits & Payroll (20%)
- Partner with Executive leadership to design and manage competitive compensation frameworks, including salary bands, bonus structures, and equity programs
- Oversee the design and execution of benefits programs that meet the diverse needs of employees while managing costs
- Partner with Finance on payroll accuracy, compliance, and budgeting, with strategic oversight of pay equity
What you’ll bring:
Relationship Management
Demonstrates ability to manage and build individual and team interactions that support the organization in fostering community, teamwork, and builds internal and external credibility
Ethical Practice
Foster a culture of accountability and establish a sense of integrity that encourages compliance and demonstrates Kotn’s core values throughout the organization
Business Acumen
Yields smart business results through negotiation, problem solving, and analytical skills to maximize personal and team productivity through effectively prioritizing
Additional Requirements:
- Formal education in a related field with an HR designation considered an asset (CHRP, CHRL)
- Minimum of 6 years of broad generalist experience in a progressively senior HR positions
- Minimum of 1 year of experience coaching and leading a small People team
- Alignment with the company’s ethos considered a requirement for this department
- Ability to manage multiple priorities while meeting critical deadlines
- Experience in Retail or Apparel industries would be considered an asset