What You’ll Be Working On:
Visual Merchandising (50%)
- Execute and maintain monthly and mid-month flips from planning through to completion, aligning with brand directives, expectations, and timelines.
- Maintain strategic product presentation by managing restocks, de-stocks, and recovery processes, and by making timely visual merchandising changes in partnership with the Visual Merchandising Manager.
- Uphold visual standards across all product categories, actively coaching and guiding team members to ensure consistent execution and maintenance.
- Ensure the store environment remains clean, organized, and aligned with brand aesthetics to provide a safe and inviting shopping experience.
- Monitor and maintain optimal product volume on the sales floor; restock as needed and communicate stock level concerns with the Store Manager.
- Leverage reporting tools in collaboration with management to identify opportunities for improved product placement, outfitting, and inventory optimization.
Operations (30%)
- Perform managerial duties including closing, opening and standing in for Store Manager when needed
- Partner with the team to support inventory management, upholding BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and supporting stock room set-up and organization.
- Take initiative with ideating new processes to streamline operations and collaborate with Operations Lead and Store Manager to provide a better omnichannel customer experience
Customer Experience & Service (20%)
- Customer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experience
- Collaborate with Store Manager and Sales Lead on coordination of events and activations, taking ownership of product operations and merchandising setup
- Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level
- Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop
- Resolving CXO’s in a timely manner in line with Kotn customer experience guidelines
What You’ll Bring:
Creative Judgement
You bring a refined eye for detail, aligned with Kotn’s aesthetic and purpose. You balance creativity with intention, ensuring the floor always reflects brand values and drives results and operational excellence.
Time Management & Organization
You thrive in fast-paced environments. You plan effectively, prioritize tasks, and manage your time with discipline. You stay organized and maintain standards even when juggling multiple responsibilities.
Adaptability
You identify areas for improvement and optimistically acclimate to environments of change, whether through process, industry, or organizational
Additional Requirements:
- 1-2 years experience in a Visual Merchandising role at a mid to high-volume, customer-driven retail environment
- 1+ years experience in a similar leadership role
- Ability to take ownership and accountability
- Availability to work weekends