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Get Help With Returns, Exchanges, Order Status.

Write us. (We write back).

It's our mission to improve your everyday — so if you're not happy with our service, we won't be either. We do everything we can to provide you with a great experience, but if there's any way you think we can improve, please get in touch. Or if you'd just like to say hello, we're a social group and would love to chat.

You can e-mail us at, or leave us a voicemail: +1 (888) 251-KOTN. We answer emails and missed calls as quickly as we can, but you can also get our attention over Twitter, via @wearkotn, or message us on Facebook Messenger

Shipping & Returns

All orders are sent out via Canada Post / USPS — orders over $50 are shipped for free, below $50 we charge a flat-rate of $7.50 (no duties or other hidden fees to worry about). An email to tell you they have shipped will be sent out as your order leaves us along with a tracking number. Shipping estimates vary based on location, usually from 2-6 business days.

If for any reason you are not satisfied with our products, you can return them for a full refund — just reach out to us via e-mail, Facebook Messenger, or toll-free by phone. We can only guarantee a refund if your shipment is returned within 30 days, undamaged, and unworn. Returns and exchanges within Canada are free for all orders — unfortunately we're unable to provide return labels for the US (a limitation of our courier).

All returns must be sent to:

777 Richmond St. W
Unit 2031
Toronto, ON,
M6J 0C2

If you have any feedback for us, please shoot us a note at We love everything you have to say, both compliments and criticisms, so don't be shy.

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