For all purchases made on or after July 27, 2023, we are happy to guarantee a full refund within 15 days from the original order delivery date or in-store purchase date, or exchange or store credit within 30 days from the original order delivery date or in-store purchase date for regular-priced items within North America.
Unfortunately, we are unable to offer returns, exchanges or store credit on orders outside the US and Canada.
Product being returned must be in its original condition with tags attached. Bedding must be returned with original packaging including drawstring pouch.
All refunds, store credits & exchanges will be processed once the product being returned is in-transit (processed at the post office).
All Canadian & US orders will be issued a free shipping return label. To process a return for an online order, please start your return here.
If you received a damaged product, please contact our support team at hello@kotn.com to assist you with your return.
Our policy only allows returns for online purchases in Canadian stores and does not accept any returns for online purchases in U.S. stores. Please visit one of our Canadian stores with your product being returned and your receipt so that we can process your refund, store credit, or exchange.
Kotn reserves the right to deny any returns that do not meet our policy criteria. We ask that you kindly review the ‘final sale’ section below.
Final Sale
We offer a flexible return policy but unfortunately are unable to accept returns on certain items.
Sale and Non-Kotn branded items are final sale. In addition, intimates (socks and underwear), head wear, and gift cards are final sale.
We do however accept returns and exchanges on promotion items. These meet our regular return policy criteria and are distinguished by a promotion or discount code provided at the check-out online or register in store. Additionally, these may be automatically applied when redeeming a bundle discount (e.g. when you buy 3 Men’s Essential Crews, you will receive 15% off).