Refund policy

Refund Policy

For purchases made in Canada and the US, we offer a full refund within 15 days of the original order delivery date (online) or purchase date (in-store) for eligible items. Exchanges or store credit are available within 30 days of the delivery or purchase date.

For purchases made in the United Kingdom, we offer a full refund, exchange, or store credit within 30 days of the delivery or purchase date.

At this time, we do not offer returns, exchanges, or store credit for orders shipped outside of Canada, the US, and the UK.

Items must be returned in their original condition, unworn and unwashed, with all tags attached. Bedding must be returned in its original packaging, including the drawstring pouch.

For online purchases made in Canada and the US, refunds, store credit, and exchanges are processed once the return is scanned in transit after being dropped off. For purchases made in the UK, returns are processed once items have been received and inspected at our warehouse.

Complimentary return shipping labels are provided for online returns in Canada, the US, and the UK. To start a return, please visit returns.kotn.com (Canada & US) or returns-uk.kotn.com (UK).

If you received a damaged or incorrect item, please contact our Customer Experience team at hello@kotn.com.

In-store purchases may be returned in-store. Online orders can only be returned by mail. In-store returns for online orders are only accepted at Canadian retail locations with the item and receipt. US and UK retail locations cannot process returns for online purchases.

Returns must be completed in the country where the original purchase was made.

Kotn reserves the right to refuse returns that do not meet our policy criteria. Please review the Final Sale section below before submitting your return.

Final Sale

While we strive to offer a flexible return policy, some items are final sale and are not eligible for return or exchange.

The following items are final sale and are not eligible for return or exchange: All sale items, socks, hats, gift cards, and third-party products are final sale and not eligible for return or exchange.

Items purchased with a promotion or discount code are eligible for return or exchange in accordance with our standard return policy.