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Toronto Market Lead/Store Manager

Location: Toronto
Date Posted:


As Market Lead you will be responsible for driving our Toronto retail business through excellent operational and team management. You're known as a community builder and go-getter and have extensive experience in shift managing, team motivation, and operations in a retail environment. As the lead at our flagship Toronto store, you will work directly with our head office to manage our Toronto retail team, reporting directly to our Operations Manager.


  • Ensure Kotn’s brand and mission are being represented at all times
  • Drives daily financial goals
  • Identify learning opportunities, and create development plans for team and business 
  • Drive the business through entrepreneurial leadership and community building 
  • Drive excellence in customer experience
  • Own financial reporting and weekly updates
  • Participate in visual merchandising and coach on store standards
  • Develop and train teams, assist with recruiting to fill positions with highly motivated and exceptional candidates
  • Identify operational opportunities and work with the Operations Manager to build new systems
  • Build community, and help to plan, execute and host in-store events
  • Manage inventory and restocks


  • 3+ years managing high volume retail with a focus on customer experience and community building 
  • Action oriented, driven for results
  • Natural ability to motivate others and build effective teams
  • Skilled at mediating and negotiating to resolve conflict
  • Strong communication skills
  • Ability to maintain a positive, fun attitude and boost employee and customer morale
  • Comfortable in a start-up environment