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Retail Manager

About the role:

As Retail Manager, you are responsible for overseeing the retail division at Kotn and leading our expansion into new markets. As the liaison between HQ and all retail outlets, you will be managing the day-to-day performance of our retail teams, ensuring all stores are supported, organizational standards are being met, and sales targets are exceeded. Reporting to the Operations team, your responsibilities include but are not limited to:

What you’ll be doing:

  • Support store growth by leading cross-functional teams on operational execution, recruiting, on-boarding, and training of new team members for all new Kotn locations and pop-ups
  • Recruit, interview, execute and monitor on-boarding process for all store positions, providing performance feedback to ensure growth, change and results
  • Oversee and assist in organizing mandatory recurring team training programs for all stores, to improve selling techniques, teamwork, and employee morale
  • Partner with both Operations and Product teams on product deliveries and supplies
  • Partner with Product, Creative and Marketing teams on visual merchandising, ensuring our stores always reflect our brand and standards at all times
  • Partner with marketing team to drive traffic through retail events and activations and working with Store Managers to generate ideas to increase traffic, and improve customer retention and experience
  • Develop new processes and frameworks to improve store organization and efficiency
  • Ensure all locations and teams are upholding organizational standards of store appearance
  • Work with the Operations Manager to set KPIs in support of all retail business objectives, reporting on each weekly, monthly and quarterly.
  • Recurring/regular store visits to all Kotn retail locations and pop-ups (locally/non-locally)

Experience you’ll need:

  • 5+ years managing high volume retail with a focus on customer experience and community building
  • Must be prepared to travel significantly between markets and spend extended stays in new markets
  • Action oriented, driven for results
  • Natural ability to motivate others and build effective teams
  • Skilled at mediating and negotiating to resolve conflict
  • Strong communication skills
  • Ability to maintain a positive, fun attitude and boost employee and customer morale
  • Comfortable in a start-up environment

Location: Toronto
Date Posted: December 04, 2019